Re: weird windows10 & jaws 2019 problem please help!!!

Jonas Voll

You can look in your device maneger to see if you have other video displays!

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312
Toll Free: 316-425-7141
Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: <> On Behalf Of Shan Noyes
Sent: Thursday, December 20, 2018 11:02 AM
Subject: Re: weird windows10 & jaws 2019 problem please help!!!

Hi near raider works fine it is billed 1803 patched current release jaws works fine on two systems that I built but it doesn’t work on the corporate build as described previously i’ve tried the double windows key command with same results can’t read results can’t arrow down find results also try telling it to refocus but it says nothing even though visually results are there what type of remote software do you have in mind so I can ask
On Dec 20, 2018, at 8:16 AM, Gerald Levy <bwaylimited@...> wrote:

Have you tried Narrator? If not, see if you encounter the same problem with the search box using Narrator instead of JAWS. Also, which build of Windows 10 are you running? If it is 1809, there have been widespread problems reported with this build, which MS supposedly recalled and is now rolling out again. If Freedom Scientific can't help. you might want to call the Microsoft Accessibility helpline at 800-936-5900 and see whether they can help you resolve the problem.


On 12/20/2018 8:56 AM, Shan Noyes wrote:
Hi all!
I have just been upgraded to windows10 at work. I am using Jaws 2019 and am having serious problems with the windows10 system at work. I will outline the problems, and then so we don’t get repeats tell you what we have done to date.
When I hit the windows key to get the searchbox my computer announces cortana. I start to type in what I want to search for, but I can not hear any of the results. I’ve tried the jaws cursor and everything. The search feature is working correctly at least the sighted folks who have watched say it is.
I’ve talked to freedom scientific, sorry can’t get use to the new name.
And have done the following
Uninstalled jaws and did a complete reinstall.
2. Tried a repair.
3. Check permissions on the freedom scientific folder inside the c:\program files directory structure.
4. my video card driver was 14 months old and there was an updated driver from a month ago. Upgraded it.
And no luck the searchbox still acts the same.
And yes, jaws was installed with a full admin account. And this problem occurs in both the full admin account as well as the user accounts.
Anyways, I looking for suggestions of things to have the folks who put together the corporate windows10 built as to things to check. Our build is pretty locked down.
Thanks all.
Have a good day.

Shan Noyes and guide dog Danson

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