The interesting thing is that something that might cause a
problem for one person might not for another. I tried your
test here with the latest thunderbird under windows 10 and had
no trouble at all. The first thing I'd suggest to the
original poster is to make sure your program is up to date.
I use Thunderbird with JAWS. Could you please be more
specific when you say that Thunderbird crashes. Could you
give us a precise list of steps which causes the problem?
When you say it crashes could you explain exactly what is
happening? In other words, does the program literally close
or does it stay open and just not accept commands?
There is one set of steps which I can describe which
literally does cause Thunderbird to crash, meaning that the
program actually closes and so needs to be restarted. This
has to do with the Quick Filter toolbar, which can be found
in the View menu under Toolbars. I usually don't keep this
toolbar enabled all of the time but I periodically enable it
when I need to search for certain words contained within the
subject or sender's name. Here is what I can do to cause
Thunderbird to crash, at least on my system.
1. The shortcut key to enable the quick filter bar is to
2. Enter some keywords.
3. Press the escape key a few times. The first press of the
escape key should clear out your search term and the second
press removes the quick filter bar.
When performing these steps using NVDA the behavior is as
expected, with the quick filter bar disappearing. When
performing these steps using JAWS 2019 Thunderbird crashes
and I need to restart the program.
I love the Thunderbird application. Its keyboard commands
for commonly used tasks are similar, sometimes identical, to
programs such as Outlook, Outlook Express, etc. On my system
Outlook 2016, which does work quite well with JAWS, exhibits
serious performance issues. Specifically, when I navigate
through and open messages the responsiveness is slower than
I think it should be. This slow-down in performance is what
still keeps me using Thunderbird, as its performance is
quite snappy. However, this issue, along with several
others, doesn't make using Thunderbird with JAWS a very nice
experience. I plan to compile a list of issues and send them
to FS in the hopes that they can be addressed.
On 12/15/2018 4:56 AM, Val Paul
On 15 Dec 2018, at 01:23, Val Paul <vpcara79@...> wrote:
Hi everyone! Thunderbird always seems to be crashing on me, and i’m getting a bit anoyed, so thinking of giving up on it.
Can anyone suggest another email provider i could use? [free if possible]
Sent from my iPhoneHi!As someone has said Thunderbird is not the provider, so i suppose it must be gmail. I got my friend to check settings a few moments ago, and she says everything’s ok. I’ll now have to get ready for a battle with google! Val.