Re: Thunderbird always crashing!Hi!

Chris Hill

Hello David:

I just found a button in the trouble-shooting section under the help menu called "verify integrity".  I wonder if that might help you.


On 12/15/2018 09:23, David Goldfield wrote:


Thanks for verifying that you are unable to reproduce the issue I reported in my previous message. In some ways that actually makes me feel hopeful that I might be able to determine the cause of the issue. I may attempt to perform a reinstall/repair and see if that helps to rectify things. I'm also using Leasey and, while I seriously doubt that this is contributing to the issue, I can try out the problem without Leasey to see if the results vary.

David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com
On 12/15/2018 10:18 AM, Chris Hill wrote:

The interesting thing is that something that might cause a problem for one person might not for another.  I tried your test here with the latest thunderbird under windows 10 and had no trouble at all.  The first thing I'd suggest to the original poster is to make sure your program is up to date.

On 12/15/2018 08:11, David Goldfield wrote:


I use Thunderbird with JAWS. Could you please be more specific when you say that Thunderbird crashes. Could you give us a precise list of steps which causes the problem? When you say it crashes could you explain exactly what is happening? In other words, does the program literally close or does it stay open and just not accept commands?

There is one set of steps which I can describe which literally does cause Thunderbird to crash, meaning that the program actually closes and so needs to be restarted. This has to do with the Quick Filter toolbar, which can be found in the View menu under Toolbars. I usually don't keep this toolbar enabled all of the time but I periodically enable it when I need to search for certain words contained within the subject or sender's name. Here is what I can do to cause Thunderbird to crash, at least on my system.

1. The shortcut key to enable the quick filter bar is to press ctrl-shift-K.

2. Enter some keywords.

3. Press the escape key a few times. The first press of the escape key should clear out your search term and the second press removes the quick filter bar.

When performing these steps using NVDA the behavior is as expected, with the quick filter bar disappearing. When performing these steps using JAWS 2019 Thunderbird crashes and I need to restart the program.

I love the Thunderbird application. Its keyboard commands for commonly used tasks are similar, sometimes identical, to programs such as Outlook, Outlook Express, etc. On my system Outlook 2016, which does work quite well with JAWS, exhibits serious performance issues. Specifically, when I navigate through and open messages the responsiveness is slower than I think it should be. This slow-down in performance is what still keeps me using Thunderbird, as its performance is quite snappy. However, this issue, along with several others, doesn't make using Thunderbird with JAWS a very nice experience. I plan to compile a list of issues and send them to FS in the hopes that they can be addressed.

David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com
On 12/15/2018 4:56 AM, Val Paul wrote:
On 15 Dec 2018, at 01:23, Val Paul <vpcara79@...> wrote:

Hi everyone! Thunderbird always seems to be crashing on me, and i’m getting a bit anoyed, so thinking of giving up on it.
Can anyone suggest another email provider i could use? [free if possible]


Sent from my iPhoneHi!As someone has said Thunderbird is not the provider, so i suppose it must be gmail.  I got my friend to check settings a few moments ago, and she says everything’s ok. I’ll now have to get ready for a battle with google!  Val.

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