Re: track changes (for Word 2016 documents) broken in Jaws 2019?

Michael Mote

Hi Amy. I can help you with the email question that you have. I experience
this too from time to time. Whenever it happens, I close my email, and
simply highlight the message in the list of messages, and press Control plus
the letter R to reply to it. This issue has been happening to me since JAWS
2018 was released. Good luck resolving your track changes problem.
Depending on your tech support person, it is really hit or miss. Sorry you
got a bad one when you called FS.

-----Original Message-----
From: <> On Behalf Of Amy Bower
Sent: Monday, November 12, 2018 10:49 AM
Subject: track changes (for Word 2016 documents) broken in Jaws 2019?

Hi All -
Decided to give Jaws 2019 a try because I've been having a weird problem:
When replying to an email message in Outlook 2016, the cursor switches to
virtual so that when I start typing my reply, it's as if quick keys are on,
and for example, "T" tries to find a table instead of typing the letter t..
(if anyone has similar problem and knows how to fix, would love to hear it).
But in Jaws 2019, there is something major different in how "track changes"
are handled in Word documents. In 2018, with track changes on, Jaws would
only read my inserted text, which is what I wanted to hear. Now, Jaws 2019
reads both the inserted and deleted text, which is very confusing to listen
to. I've tried various combinations of Word and Jaws settings with no luck.
I've tried turning off Track Changes in Jaws settings (no change in
behavior). I've tried changing how tracked changes are displayed in Word (no
changes in behavior, although I haven't tried every combination).
The only thing that might fix it is to turn off track changes in Word
(control+shift+e), but that defeats the purpose because I'm trying to track
changes as I type. To constantly change this setting between when I want to
type and when I want to read my changed text makes no sense.
P.S. Response from vispero was ridiculous. The tech support had very little
idea what I was talking about when discussing track changes. When I asked to
speak to someone who knows what track changes is and how it works, she said
no one there uses track changes so there was no one to talk to. Give me a
break. They said I had to send a sample document, which I'll do.
Thumbs down on tech support...

Dr. Amy S. Bower
Senior Scientist
Department of Physical Oceanography
Woods Hole Oceanographic Institution
Woods Hole, MA 02543 USA
v: 508-289-2781
f: 508-457-2181
c: 508-564-3663

Join to automatically receive all group messages.