Good Morning,

I am trying to assist a tax accountant who uses Jaws 2018 and Adobe Reader Pro 11 .  She is often give pdf files that are up to 1000 pages to read and extract pages as necessary!  While Jaws reads as normal for smaller documents, less than 500, at 1000+ we only get a Document Empty message.  We know that the document has been OCR’d, in fact when we extract a page from the large document it works well.  We have:

I cannot test this document in Jaws 2019 because they are confidential tax documents, and at this time she does not have Jaws 2019 installed.  (We are working on that now.)

If anyone has any ideas at all, we would truly appreciate it. 

Thanks so much!

Ruth Lazzari, Assistive Technology Specialist

Oregon Commission for the Blind

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