Jaws 2018 loses focus and stops voicing #jaws #fusion


I do tech support for a state agency, and support a user on Fusion 2018. He has a 64 bit Windows 10 desktop machine with Office 2016. For this user, Jaws frequently seems to lose focus and stops voicing any detailed information. For example, it will voice "alt-tab" when those keys are used, but won't announce the window it's on and is completely silent if the user drops into any given window. The only fix I've come up with is completely closing and restarting Fusion. It seems to be connected with Office 2016, particularly Outlook. Also, does anyone know of a keyboard command to completely unload Fusion? Closing the software is nearly impossible for the user when Jaws is voicing so little information.

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