Re: Firefox Lagging and Freezing
JM Casey <crystallogic@...>
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Really? That’s weird. Because I haven’t been able to reproduce the problem with NVDA at all, whereas it happens with JAWS multiple times a day.
I say this while jAWS is still my primary screen-reader – after all, I did just buy the 2018 upgrade – however I switch to NVDA periodically and try to duplicate the same browsing habits. No hangs yet.
I just asked my sighted girlfriend, whom I thought was using Firefox on her laptop, but it turns out she’s on chrome. Still though, I’ll guess that non-screen-reader users are not having this problem.
I’ll see if I can duplicate with NVDA again, or Narrator even, though I don’t really use the latter at all. Seems like there are some crossed wires here as the other fellow who was communicating with VFO, I think, already had determined that it was a JAWS issue. But well, it’s obviously connected with both, somehow, and there might indeed be something VFO has to do to fix Firefox support in the next update, regardless of whether the bug originated with Mozilla.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Bill White
Sent: September 17, 2018 3:59 PM
Subject: Re: Firefox Lagging and Freezing
Hi, JM. I was just on the phone with VFO, and we even reproduced the issue on my machine with JAWS unloaded, using Narrator. So, either it is a Firefox/Windows problem, or it is a Firefox problem which affects computers running any screen reader, even Narrator. I wish I could have had someone sighted here to find out if Firefox is still freezing when a screen reader isn’t present at all.
I’ve been talking with someone else on these lists about this issue and we have sent in reports to FS. It is a JAWS bug that Freedom Scientific techs have now susccessfully replicated. Assuming it’s the same experience, at least. JAWS lags for a few seconds, then appears to work, but no Firefox menus or links will function, and you have to close the program with task manager.
Maybe fixed by jAWS October 2018 update? That’d be nice. Kind of annoying to have a Process Explorer window running all the time ready to restart Firefox.
Hi, Cristóbal. I’m having this same lagging and freezing in Firefox. Here is my processor and RAM info.
Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.00 GHz
16.0 GB (15.9 GB usable)
Here is my JAWS and Windows info:
JAWS Job Access With Speech
Home Use Edition
Version 2018.1808.10 ILM
Version 1803 (OS Build 17134.285)
My Firefox version:
Firefox Version 62.0
Getting similar issues. Also frequently in Outlook 2016.
So much to the point where it drove me off of my tower and I’m working mainly off of my laptop.
Probably with more time, I’ll try to play around with the two to see if there are any extra processes, etc, but I’m genrealy good about that sort of thing.
Anyway, The laggy, crashing and over all crappy Jaws performance I’ve been experiencing on my Dell tower for the past couple of weeks I so far haven’t experienced on my HP Envy laptop.
Both PCs have I core 7 processors, but the tower has 8 GB or ram. Where as the laptop’s got 16. The issues on the tower have become so significant and sudden that I can’t think that it suddenly has to do with the ram.
Running Windows 10, latest JFW 2018, current Firefox/Chrome etc on both machines. So who knows…
I’m noticing it, too, and one site, radio.com, crashes firefox, and I have to kill it with Task Manager.
I’m wondering if anybody else is having this problem.
I’m running Firefox version 62, latest version of JFW, and Windows 10.
I’ll be arrowing down through a web page, and all of a sudden JAWS just stops reading. Sometimes it comes back after a few seconds, but not always.
I especially notice it when reading the Boston Globe in NFB Newsline on the web.
Also when I’m using Google Docs, I’m noticing an irritating lag when I hit up or down arrow in a document.
Any thoughts on how to remedy this?
Director of Education Technology
Perkins School for the Blind