Re: Firefox extended support release

Marty Hutchings

Bill,  You and others on this group site helped me solv this same problem just last week.  I do thank you for that.  I had to unplug my computer from my router after I reinstalled Firefox 52, so it couldn’t automatically update itself to version 60.  I then uninstalled the Mozilla maintainance, turned off automatic updates and went into the mozilla folder on C/Program Files and deleted the 2 Update files.  After plugging my computer back into my router, everything works fine now except that every time I open Firefox now I get a pop up message that Firefox has found an update and I should install it.  I just close it and go on.
Love in Christ

From: Bill White
Sent: Saturday, September 15, 2018 5:44 PM
Subject: Re: Firefox extended support release

Hi, Marilyn. The problem is that whichever version of Firefox you had previously, it updated automatically, and, because you don’t have JAWS 2018, Firefox 62.0 will not work with your version of JAWS.


The only thing to do is to download an earlier version of Firefox and, after installing it, make sure you disable automatic updating of Firefox. This takes a few steps to make sure it doesn’t update.


If you are interested, Write back. I’ll have you call me, and I’ll also walk you through the process of disabling any future updates.


Bill White




From: [] On Behalf Of Marilyn Bland
Sent: Saturday, September 15, 2018 3:39 PM
Subject: Re: Firefox extended support release


I checked on my desktop and Firefox is there but I cannot tell what version it is.


The whole message says “Display of tab content has been disabled. Update your screenreader software or switch to Firefox extended support release.”


My laptop is set to automatically do updates, so I don’t know what the problem is.







From: [] On Behalf Of JM Casey
Sent: Saturday, September 15, 2018 5:22 PM
Subject: Re: Firefox extended support release


Is that the whole extent of the message you are getting? It doesn’t sound like it’s telling you to do anything. Do you use firefox already? What version?




From: <> On Behalf Of Marilyn Bland
Sent: September 15, 2018 6:19 PM
Subject: Firefox extended support release


Hello all,


Yesterday I had no problems with opening a link in the body of certain emails, but now I’m getting a prompt that says the link cannot open and I should do the following: “Firefox extended support release.”


What does this mean? How would I go about doing this?


Any help would be greatly appreciated.


Thank you so much.




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