Hi, Marilyn. The problem is that whichever version
of Firefox you had previously, it updated automatically, and, because you don’t have JAWS 2018, Firefox 62.0 will not work with your version of JAWS.
The only thing to do is to download an earlier
version of Firefox and, after installing it, make sure you disable automatic updating of Firefox. This takes a few steps to make sure it doesn’t update.
If you are interested, Write back. I’ll have you
call me, and I’ll also walk you through the process of disabling any future updates.
I checked on my desktop and Firefox is there but I cannot tell what version it is.
The whole message says “Display of tab content has been disabled. Update your screenreader software or switch to Firefox extended support release.”
My laptop is set to automatically do updates, so I don’t know what the problem is.
Is that the whole extent of the message you are getting? It doesn’t sound like it’s telling you to do anything. Do you use firefox already? What version?
Yesterday I had no problems with opening a link in the body of certain emails, but now I’m getting a prompt that says the link cannot open and I should do the following: “Firefox
extended support release.”
What does this mean? How would I go about doing this?
Any help would be greatly appreciated.
Thank you so much.