Re: Protected view/Can't read email attachment
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For any Word or Excel attachment, they will first open in protected view. If you press F6 twice, you will hear something like “files from the internet can contain viruses. Do you want to enable editing?” There will be a yes button and you press that – the document will then be readable. (Sometimes it will say this on the first press of F6 but it seems to me that is usually the second time I press F6.
Hope this helps
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Laura Richardson
Sent: Saturday, September 08, 2018 6:42 PM
Subject: Protected view/Can't read email attachment
I received an email with three attachments …… they are word docs, not PDF. When I open the attachment Jaws says “protected view” and I’m unable to read the document. Could somebody please help? It is very important and urgent that I read these attachments. I’m using Jaws 18, Windows 10 and Outlook 2016.