Re: Protected view/Can't read email attachment


Laura Richardson
 

Al,

 

Thanks for responding …… it is quite urgent.  I tried F6 and nothing happened …… Still can’t read the attachment.

 

Laura

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Alan Robbins via Groups.Io
Sent: Saturday, September 8, 2018 5:49 PM
To: main@jfw.groups.io
Subject: Re: Protected view/Can't read email attachment

 

Laura,

 

Don’t have anything here now but seems I remember once opened hitting F6 key would give you a choice to select open or read. Normally I would not throw an idea I couldn’t test but you are saying urgent.

 

Al

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Laura Richardson
Sent: Saturday, September 8, 2018 6:42 PM
To: jfw@groups.io
Subject: Protected view/Can't read email attachment

 

Hello,

 

I received an email with three attachments …… they are word docs, not PDF.  When I open the attachment Jaws says “protected view” and I’m unable to read the document.  Could somebody please help?  It is very important and urgent that I read these attachments.  I’m using Jaws 18, Windows 10 and Outlook 2016.

 

Laura

 

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