Re: Problems upgrading Jaws

Lori Duncan <lori_duncan21@...>

Thanks Dondi, it's happened before when I had upgrades availible, but it's quite frustrating to be told it's worked then have that box appeare saying it hasn't.

From: "Dondi" <>
Sent: Wednesday, January 04, 2012 10:30 PM
To: "'The Jaws for Windows support list.'" <>
Subject: RE: Problems upgrading Jaws

Hi Lori,

I just went through the same thing. I had to contact Freedom Scientific for
this very thing. They told me that my keys were all used up and I needed to
the serial number of my current version of JAWS. You might have to check
with them as well.

-----Original Message-----
From: []
On Behalf Of Lori Duncan
Sent: Wednesday, January 04, 2012 3:11 PM
Subject: Problems upgrading Jaws

Hi I'm upgrading from Jaws 11 to 13, but when I run the activation wizard
and activate by the net I get a box telling me the activation was
successful, then when I exit that another box comes up saying my
authorisation code was for an older version. I've checked my serial number
and everything is correct, so I'm not sure what else could be going wrong.
Has anyone else had this problem? Thanks from Lori.

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