Re: Problems upgrading Jaws

Lori Duncan <lori_duncan21@...>

Hi I've checked and it's telling me i do have upgrades availible.

From: "David" <>
Sent: Wednesday, January 04, 2012 10:23 PM
To: "'The Jaws for Windows support list.'" <>
Subject: RE: Problems upgrading Jaws

Also, if your upgrading,
Make sure you have upgrades available,
And you find this out in the jaws about.

-----Original Message-----
From: []
On Behalf Of Juan Pablo
Sent: Wednesday, January 04, 2012 5:20 PM
To: The Jaws for Windows support list.
Subject: Re: Problems upgrading Jaws

Lory, are you able to upgrade to this version? in other words: the SMA
associated with your licence key go up to jaws 13.0 or more?

-----Original Message-----
From: Lori Duncan
Sent: Wednesday, January 04, 2012 8:10 PM
Subject: Problems upgrading Jaws

Hi I'm upgrading from Jaws 11 to 13, but when I run the activation wizard
and activate by the net I get a box telling me the activation was
successful, then when I exit that another box comes up saying my
authorisation code was for an older version. I've checked my serial number
and everything is correct, so I'm not sure what else could be going wrong.
Has anyone else had this problem? Thanks from Lori.

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