Re: Problems upgrading Jaws

David <davidwhitehead1957@...>

Hello there;

Have you checked on;

www.fsactivate to make sure you have sufficient keys available,
what operating system are you using?
If it's windows 7, perhaps the UAC, "user account control"
Is preventing the activation.
I've had this problem with a couple of my clients.

-----Original Message-----
From: []
On Behalf Of Lori Duncan
Sent: Wednesday, January 04, 2012 5:11 PM
Subject: Problems upgrading Jaws

Hi I'm upgrading from Jaws 11 to 13, but when I run the activation wizard
and activate by the net I get a box telling me the activation was
successful, then when I exit that another box comes up saying my
authorisation code was for an older version. I've checked my serial number
and everything is correct, so I'm not sure what else could be going wrong.
Has anyone else had this problem? Thanks from Lori.

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