So, some initial feedback after updating to
Muscle memory issues with the new
keystrokes aside which are always going to take a bit getting
used to, I’m finding certain aspects to be quite frustrating.
I’ve already written Microsoft about some of this via the
feedback option in the app as well as on Twitter.
Anyway, the immediate thing is that with
this updated version, there doesn’t seem to be any means to
have the Skype ringer alert go to a separate audio source like
external or PC speakers. There’s only one option for speakers
which if you’re using a headset, which I’m pretty sure most if
not all of us are using is the only viable option. More so for
those of us who have a paid number. The end result is that
when you get an incoming call, the ringer quite easily drowns
out anything Jaws (in my case) may say. I don’t use the audio
ducking feature as I find it to be too distracting. One can go
into the speaker settings in Skype and lower the volume or the
speaker settings in Windows 10 to lower Skype volume, but all
that accomplishes is that in addition to the ringer being
lowered, the call audio is lowered as well. Also, I’ve already
twice missed an incoming call because I took my headset off
for this or that reason and didn’t hear the ringer alert fast
enough through the headset to put it back on and get to the
Skype window in time to pick up.
I had mentioned previously that the hotkeys
also no longer to appear to be universal. Indeed, this is the
case. So now, when you get an incoming call, you have to
scramble to the Skype window since at least for me, I’m not
taken there automatically and if I’m in a different virtual
desktop, the taskbar short cut win key plus X, Y or Z won’t
work and try to listen to figure out if I’m finally in the
Skype window which again, as described previously, isn’t as
easy since the ringer is drowning everything else out. The few
times I’ve had a chance to take an incoming call and used the
control plus shift plus P command, Skype actually initiates an
outgoing call as well as answering the incoming call. This . .
. has proven to be problematic to say the least.
More than once already, I’ve found myself
trying to orientate myself on the Skype screen to maybe tab to
the answer button instead of using the hotkey to avoid this
issue with answering/making a duel call, but so far, I haven’t
been able to access the answer/accept call button in time.
This leads me into the other issue. I so
far have not been able to find any of the telephone settings
for Skype. Settings in Skype appear to be super basic. Nothing
however for voicemail greeting, managing call forwarding and
or ringer time. I know I can probably if need be access some
of these features via the Skype web account, but talk about a
needless step backwards.
One other thing for Jaws users (I don’t use
NVDA enough to know how the dictionary manager works), I had a
bunch of saved entries for phone numbers to speak this or that
clinic. It seems that the Skype app is Chrome based so, they
didn’t port over. I’m sure I can go into my Jaws settings and
try and play around with changing a dictionary manager file
association, but again, just another inconvenience.
IN broad terms, the app all in all seems
accessible and navigating around like a webpage is easy
enough, but it lacks some serious functionality.
It is much easier to make calls, but
receiving/answering… it’s still rough to say the least.