Re: Problem With Laptop Computer Sleep Functions


Tom Behler
 

Don:

There is no mouse connected to the computer, and there wasn't one when I started experiencing the issue on Sunday.

So, I think we can eliminate that possibility.

Tom Behler

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Don H
Sent: Tuesday, July 31, 2018 10:22 AM
To: main@jfw.groups.io
Subject: Re: Problem With Laptop Computer Sleep Functions

Do you have a mouse attached to the computer? If so you need to get into Device Manager and change the settings for the mouse to not allow it to wake the computer. If you don't a slight movement of the mouse will wake the computer up.

On 7/31/2018 8:15 AM, Tom Behler wrote:
Richard:

I run Microsoft Essentials regularly.

Will certainly call Microsoft Accessibility Help if no other
suggestions work.

Tom Behler

*From:* main@jfw.groups.io <main@jfw.groups.io> *On Behalf Of *Richard
Turner
*Sent:* Tuesday, July 31, 2018 8:33 AM
*To:* main@jfw.groups.io
*Subject:* Re: Problem With Laptop Computer Sleep Functions

Have you done a virus scan?

Or, it may be time to call Microsoft Accessibility and have them log
in and see if they can figure out what is happening.

800-936-5900

I hope it gets resolved.

Richard

"Travel is fatal to prejudice, bigotry, and narrow-mindedness, and
many of our people need it sorely on these accounts. Broad, wholesome,
charitable views of men and things cannot be acquired by vegetating in
one little corner of the earth all one's lifetime." - Mark Twain




On Jul 31, 2018, at 3:47 AM, Tom Behler <tombehler@gmail.com
<mailto:tombehler@gmail.com>> wrote:

Hello, everyone.

A few days ago, I started noticing that my Dell Lattitude Windows 7
laptop no longer goes to sleep when not in use. I have the monitor
set to turn off after a few minutes of non-use both on battery and
AC power. The same goes for the entire computer itself.

I have gone into the sleep timer menu and verified that everything
is set the way I would like, and made sure to save my changed
settings. But my computer still runs constantly now, even when it
is not being used.

I realize that this is likely not a Jaws problem, so I hope it is
not considered to be too “off topic” for this list.

Any help would be appreciated.

Dr. Tom Behler From Michigan

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