moderated Re: Outlook 2016 crashes when running JAWS

Van Lant, Robin

JAWS 2018 build 1803 non-tandem.




From: [] On Behalf Of Nino Dagostino
Sent: Thursday, June 21, 2018 12:07 PM
Subject: Re: Outlook 2016 crashes when running JAWS


What version of Jaws are you running?




From: <> On Behalf Of Van Lant, Robin via Groups.Io
Sent: Thursday, June 21, 2018 2:04 PM
To: JFW list ( <>
Subject: Outlook 2016 crashes when running JAWS



My work laptop was just upgraded to Windows 10 and Office 36f yesterday.  At first yesterday, I was in Outlook going through all the settings to to adjust things to the way I like it.  At some point, I think it was after I had to reboot form computer, I can launch Outlook and JAWS starts to read it, but as soon as I push an arrow key or a tab key to start navigating, Outlook says it has run into a problem and stops working.  I can run outlook just fine if JAWS is not running, but if JAWS is running, I cannot touch a key with the error message showing up and telling me to close the program.   Any ideas of what may be causing this?  Do I call Freedom Scientific or Microsoft Accessibility? 





This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key
send an e-mail to mailto:DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Join to automatically receive all group messages.