As I indicated in another thread and again apologies for intruding into
that one. I am experiencing an issue on the recently new and supposedly improved
roll out of the
web site. When one logs in and goes to create a shipping label or print a
label as some browsers call the link the following problem occurs.
After filling in all label information such as recipients name address
shipping date and whether they need to receive an email or not you’re presented
with radio buttons for choosing whether you’ll be using a flat rate box or will
be using your own box and entering package weight. When the latter enter package
weight radio button is selected with JAWS 2018 or other screen readers it
registers that this radio button has been adequately selected but the edit
fields for entering said weight information remain grayed out. This is the
case whether one uses enter spacebar keep pass through jaws cursor or touch
cursor under Windows 10 and in all browsers tried such as Internet Explorer 11,
Microsoft edge, Google Chrome and Fire Fox 60 with all maximized.
Thus it seems to me that this is an issue with web site code not
necessarily screen readers but that’s just my own hypothesis at the
moment. As I said I reported it to the USPS the day it was discovered May
1st via Twitter and via their own tech support number and it was escalated as a
sighted tech support couldn’t manifest the issue it’s only occurring when screen
readers are in play. Sadly I’ve heard nothing back from them yet. So if any
other users have USPS accounts and experience similar results do report it to
them in the interest of helpful advocacy.
I hope that clarifies all that was tried before I reported it to them or
mentioned it on list.
