moderated Re: Returning an Item on amazon.com


Robin Frost
 

Hi,
Interestingly that it isn't working for you. Dovetailing on this a bit there's a radio button that isn't operational for me with any screen reader at the
www.usps.com
site and I thought perhaps this method might work on it by chance but sadly it failed there too.
Oh well thanks for something to try anyway.
Robin

-----Original Message-----
From: Ekstrand, Pamela A. -ND
Sent: Sunday, May 20, 2018 3:36 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Ok, well I actually went in and tried this, and I'm afraid it still doesn't work here. JAWS still reports it as unchecked.

Pam


________________________________________
From: main@jfw.groups.io [main@jfw.groups.io] on behalf of Steve Nutt [steve@...]
Sent: Sunday, May 20, 2018 6:51 AM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

To select the tick box with JAWS, simply press the bypass key, JAWS key+3
then space bar. This will tick it.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of paul lemm
Sent: 17 May 2018 21:52
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam

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