moderated Re: Returning an Item on amazon.com


cecropia64
 

Steve:


Just a question.  How did you figure out that the key combination would work?  Trial and error or something else.  Just curious?


Stew

On 5/20/2018 9:52 AM, paul lemm wrote:
Hi Steve,

Just given it a try and that works a treat, cheers for the advice.

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Steve Nutt
Sent: 20 May 2018 11:51
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

To select the tick box with JAWS, simply press the bypass key, JAWS key+3
then space bar. This will tick it.

All the best

Steve

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of paul lemm
Sent: 17 May 2018 21:52
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,

Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps

Paul

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam

















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