moderated Re: Returning an Item on amazon.com


Robin Frost
 

Hi,
Really? Wow are you located in the US? What screen reader were you using and in what browser? So you could check the boxes for the selected item and then get the combo box for reason? I'm impressed. Here's hoping I don't need to test this out soon though I'm tempted just to initiate a return just to see how far I get as when I was last needing to do this not that long ago it still wasn't working.
I'm glad it's working for someone.
Take good care.
Robin

-----Original Message-----
From: netbat66
Sent: Saturday, May 19, 2018 3:03 AM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

log out of amazon first if you are useing the accessibility site. then go to
amazon.com and log into the normal site and try this.
many options do not work if you are logged into the accessibility site.
i had no problem returning my package 3 days ago.

-----Original Message-----
From: Sieghard Weitzel
Sent: Friday, May 18, 2018 10:12 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

I guess Amazon.ca must be different then because returning an item here is
perfectly accessible and it usually takes me all of a minute to do it once I
signed in and opened my order history.

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Robin Frost
Sent: Thursday, May 17, 2018 8:05 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

Hi,
I've had the same experience noted by others. And I usually of late and up
doing as Alan does sadly because with JFW 2018 and NVDA I was unable to get
through that return form in any Windows based browser I have here. Amazon has
made so many strides in terms of accessibility but this return form and the
issue of links even when verbalizing properly when interacted with when using
screen reader software don't seem to track properly as you often end up on
pages that weren't your intended destination linger sadly.
Here's hoping they'll be addressed one day.
Take good care.
Robin


-----Original Message-----
From: Alan Robbins
Sent: Thursday, May 17, 2018 4:40 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

And you won't. I've been on them about this for last couple of years. You will
need to call the 800 # and they will assist you. Complain a lot, hopefully it
will help. Prior to a couple of years ago I completed the process
independently.

Al

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, May 17, 2018 4:32 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought through
Amazon, and cannot seem to get past where it wants you to check the box
indicating the item I want to return. JAWS just keeps saying "Checkbox not
checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam

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