moderated Re: Returning an Item on amazon.com


Robin Frost
 

Hi,
I've had the same experience noted by others. And I usually of late and up doing as Alan does sadly because with JFW 2018 and NVDA I was unable to get through that return form in any Windows based browser I have here. Amazon has made so many strides in terms of accessibility but this return form and the issue of links even when verbalizing properly when interacted with when using screen reader software don't seem to track properly as you often end up on pages that weren't your intended destination linger sadly.
Here's hoping they'll be addressed one day.
Take good care.
Robin

-----Original Message-----
From: Alan Robbins
Sent: Thursday, May 17, 2018 4:40 PM
To: main@jfw.groups.io
Subject: Re: Returning an Item on amazon.com

And you won't. I've been on them about this for last couple of years. You
will need to call the 800 # and they will assist you. Complain a lot,
hopefully it will help. Prior to a couple of years ago I completed the
process independently.

Al

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Ekstrand, Pamela
A. -ND
Sent: Thursday, May 17, 2018 4:32 PM
To: main@jfw.groups.io
Subject: Returning an Item on amazon.com

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and
Chrome.

Pam

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