moderated Re: Returning an Item on

Ekstrand, Pamela A. -ND

Thanks, Paul. I tried NVDA, but it kept saying "checkbox" every time I pressed an arrow key to navigate. I did notice that there is a more recent version of NVDA available than the one I have, so I will upgrade and try again.


From: [] on behalf of paul lemm []
Sent: Thursday, May 17, 2018 4:52 PM
Subject: Re: Returning an Item on


Yeah I've had this problem too, although its not a perfect solution the only
way round this I've found is to shut down jaws and open NVDA, using NVDA you
can then select the tick box , plus the drop down menu which asks for the
reason for the return then click the next/continue button, then when on the
next page you can shut down NVDA and open jaws and continue from there on
in with jaws. Like I said its not a perfect solution, but it gets the job
done none the less. Hope this helps


-----Original Message-----
From: [] On Behalf Of Ekstrand,
Pamela A. -ND
Sent: 17 May 2018 21:32
Subject: Returning an Item on

I am using JAWS 18 and Windows 7. I am trying to return an item bought
through Amazon, and cannot seem to get past where it wants you to check the
box indicating the item I want to return. JAWS just keeps saying "Checkbox
not checked". Pressing the spacebar does not change what JAWS says.

I will probably end up calling Amazon accessibility, but was wondering if
anyone else has had luck returning an item recently. I tried both IE and


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