moderated Re: MS Word (Office 365), Jaws 18 and comments

Michal Nowicki

Hi Carina,


I understand your frustration very well, as I am experiencing the same problems. Unfortunately for us, this is a known issue with Office. The Microsoft Disability Answer Desk is aware of the problem, and they told me that they notified FreedomScientific. So I’m afraid we have to wait for JAWS and/or office updates that will restore full accessibility to the comment pane.


In the meantime, consider trying Narrator and/or NVDA. I myself have tried both, and both interact with the comment pane better than JAWS. However, even these screen readers run into trouble; they interact with some comments fine, but not at all with others. I’m sorry I cannot help more.




From: <> On Behalf Of Carina Venter
Sent: Thursday, May 10, 2018 12:58 PM
Subject: MS Word (Office 365), Jaws 18 and comments


Dear list

 I need to mark a truck-load of student essays, for
which I rely on track changes and comments in MS Word (the Office app,
ran from my desktop). Jaws frequently (and randomly) loses focus once
I'm in the comment pane (alt+control+m to insert a comment). Using f6
to cycle back to the body text or escape aren't working with anything
like regularity. The only way to return focus to the text is to close
and open the actual document, yielding a ridiculously time-consuming
process. From what Jaws announces when there is a loss of focus, I
get the impression that it switches (unprompted) from print view to
web view. Opening the view menu and returning to print view resolves
the problem momentarily, but again Jaws somehow returns to web view. I
don't know whether this issue is what frustrates the 'comments'
functionality.Can anyone assist, please?

Bordering on severe desperation!

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