moderated Re: Spyware


David & his pack of dogs
 

Getting back to my earlier message, when a call came through, I was not there and an automated message was put on my voicemail.  It was not the MS help desk #.  I phoned the number back, Doreen who answered the call did not identify herself from Microsoft much less the help desk.  she only identified herself when I asked to speak to the help desk when she gave me sighted directions.  I suggested in my review of her that she be put in another department where she has little to do with the general public because her listening skills were just not there. When a caller I Ds themselves as being visually impaired, you do not give them sighted directions as outlined earlier.    

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Sharon
Sent: April 3, 2018 12:32 PM
To: main@jfw.groups.io
Subject: Re: Spyware

 

No it is not legit. I got a similar one. Microsoft Disability helps you file a report every time you call.

Sharon

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Richard Turner
Sent: Tuesday, April 03, 2018 8:25 AM
To: main@jfw.groups.io
Subject: Re: Spyware

 

John,

If you know the 800 number, you could Google it from your work computer to find out if it is for real, which I highly doubt.

But, I'd call Microsoft accessibility: 800-936-5900 from before turning on the computer. Ideally, from a speaker phone so when you turn it on, if the pop-up comes up they can hear it. 

HTH,

Richard

 

 

 

“The secret is not to make your music louder, but to make the world quieter.” 

- Mitch Albom from The Magic Strings of Frankie Presto, page 1


On Apr 3, 2018, at 5:07 AM, John Doering <john.doering@...> wrote:

Hello:

When surfing the web last night, I entered on a link and got a pop up window that stated Windows detected my system was attacked by spyware.  It stated the spyware was now stealing my credit card numbers, passwords, and the rest.  It also stated this verbally in a female voice with what sounded like a British accent.  It demanded that I call Microsoft at an 800 number it provided.  It also stated that if I closed the window without calling that Microsoft 800 number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without success.  I then shut down my system, but when I powered back up the pop up came up again.  This time though, I was able to close the window.  I ran a  virus scan with Windows Defender and there were threats found.  I entered on the take action link and let it run its course.  I then ran MRT.exe which found nothing.  Then I shut down the system and have not started it since.  Keep your fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so should not be infected. 

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.

 

Thankyou,

 

 

John Doering

Administrative Pricing Specialist 

 

p. 414-778-3040 Ext 4063  t. 800-642-8778 f. 414-778-3392

 

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