moderated Re: Spyware

David & his pack of dogs

I had something similar happen when downloading a song from YouTube. It said my adobe player might be out of date so I needed to update it. Eventually, I got the blue screen with the prompts mentioned below about having to call a 800 number. I took it to Best Buy who have a plan where you pay $22 per month and they fix your computer for you with no labour charges. Not bad when I had my mac converted to Windows with JAWS 2018 installed. I just paid for the installation disc. The labour to convert the computer would have normally cost me $190. Since I subscribed to that plan, it cost me nothing. I still from time to time get the prompt that my flash player may be out of date. Now I just hit alt F4 and that closes the program. Also, best buy has installed bit defender on my computer so that catches malicious installations as well before they get installed by the computer challenged persons like myself. Here is something to note. Windows 10 comes with its own player so flash is not needed, according to the instructions. This unto itself means the flash warning is a scam. Bit defender also warns me against fishing programs, naturally, I click on the appropriate program to prevent such infectious software.

-----Original Message-----
From: <> On Behalf Of netbat66
Sent: April 3, 2018 8:11 AM
Subject: Re: Spyware

most of the time when you press alt f4, click on close, cancel etc. this will install the spyware.
you should not click on anything and turn the computer off with the power button.
without even trying to close it.
if you are really infected, the only way you would be sure it is gone is to wipe the drive and re install windows from scratch.
or use a known good backup.

-----Original Message-----
From: Gerald Levy
Sent: Tuesday, April 03, 2018 6:07 AM
Subject: Re: Spyware

This happened to me a few months ago. I was surfing the web for more
information about Spectrum Internet service, and when I clicked on the link for
a seemingly innocent web site, all of a sudden, a window popped up and a message
in a synthesized female voice with a British accent started playing over and
over warning ominously that my computer had been taken over, and that if I
wanted to have it restored to normal, I needed to call an 800 number. The
message would not stop repeating itself, and I could not close the window to
get rid of it. And I discovered to my horror that my computer had been frozen.
I could not access my desktop or start menu or launch any programs. I could
not access any files or folders. I could not even bring up the shutdown menu
to shut down my computer, and I was afraid that if I tried to perform a hard
shut down by pressing and holding the power button, my computer would not boot
up when I pressed the power button again. I figured that this was some kind of
ransomware attack, so in a panic, I called the 800 number that the message kept
repeating and was greeted by some scammer with a Nigerian accent who calmly
told me that if I wanted my computer restored to normal, he would be glad to fix
it for $150. When I agreed to send $150 to some offshore account using PayPal,
the guy proceeded to “fix” my computer. I was scared sh-tless that my computer
would never work again, but to my great relief, when I rebooted as the scammer
instructed, everything was back to normal. I ran full scans using MSE and
Malware Bytes, and everything came up clean. Fortunately, I got the last laugh
because I immediately contacted PayPal which cancelled the transaction, so that
the scammer never received a dime of my money. These scanners can apparently
circumvent even the most effective anti-malware programs, and no matter how
careful you are, this can happen suddenly and unexpectedly without warning. It
is really scary.


From: John Doering
Sent: Tuesday, April 03, 2018 8:07 AM
Subject: Spyware


When surfing the web last night, I entered on a link and got a pop up window
that stated Windows detected my system was attacked by spyware. It stated the
spyware was now stealing my credit card numbers, passwords, and the rest. It
also stated this verbally in a female voice with what sounded like a British
accent. It demanded that I call Microsoft at an 800 number it provided. It
also stated that if I closed the window without calling that Microsoft 800
number, Microsoft would to protect their system disable my IP address.

I never trust pop ups from the web so tried to close the window without
success. I then shut down my system, but when I powered back up the pop up
came up again. This time though, I was able to close the window. I ran a
virus scan with Windows Defender and there were threats found. I entered on
the take action link and let it run its course. I then ran MRT.exe which found
nothing. Then I shut down the system and have not started it since. Keep your
fingers crossed that it is gone when I power up.

For your information, I am sending this message from my work computer, so
should not be infected.

Has anyone heard of this and is the 800 number legit?

Any help would be appreciated.


John Doering

Administrative Pricing Specialist

p. 414-778-3040 Ext 4063 t. 800-642-8778 f. 414-778-3392

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