Re: Virtual Cursor and Navigation Stopped Working in Browsers

Alyssa <lyssassong@...>

The uninstall was already done, and no. It had no effect. The computer has been restarted several times, and I even tried a system restore. Considering there is no way to turn off auto updating in Windows, that failed to fix the problem. Ugh. I am currently using NVDA just to navigate sites as it is working okay.


-----Original Message-----
From: <> On Behalf Of netbat66
Sent: Saturday, March 3, 2018 1:51 PM
Subject: Re: Virtual Cursor and Navigation Stopped Working in Browsers

i would wait for more responces. if its a windows upgrade issue uninstalling jaws will probibly not make any difference.
try useing restart from the shut down dialog. when you do this windows will
scrap the old startup cache and create a new one with new perameters
when you just shut down windows will use all the settings windows used the last time you used the computer.this might fix your problem.

-----Original Message-----
From: Alyssa
Sent: Saturday, March 03, 2018 10:29 AM
Subject: Virtual Cursor and Navigation Stopped Working in Browsers

Hey guys.

Prior to going to bedf last night, my laptop was currently fine. Now, I cannot
navigate within any web browser. The virtual cursor does not work. Navigation
keys do not work. I’m in the process of running repairs on both versions of
JAWS on this computer, but so far, nothing is working. Of course I’ll be trying
uninstallations next but in the meantime was wondering if anyone else is having
the same issue. The total uninstalls failed to help, and I have since found out
a facilitation service update was installed at some point last night so am now
wondering if it is a Windows issue.

I am running windows 10 64 bit pro, and I’ve tried Chrome, Firefox, and IE with
both JAWS 18 and 2018.

Thanks for any thoughts. Sent an e-mail to VFO too.


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