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this is helpful. However, getting to the inbox isn't the problem. When I press control+y I can get to inbox, junk mail, and perhaps one other folder, but not sent items, outbox, deleted items. Sometimes I can tinker and get there, but I'm not sure how it happens. I need to open up the GMail account, but neither enter nor right arrow seems to do it.
At 11:43 AM 2/4/2018, you wrote:
I myself have four e-mail accounts configured in Outlook, and navigating
between them is not difficult. I recommend the following steps:
1. From within any mail folder, press Ctrl y to open the folder tree view.
2. Use first-letter navigation to navigate to the Gmail account in the tree
3. Press right arrow to open the list of folders for the Gmail account.
4. Down arrow or press i for inbox. In all the years I've used Outlook, I
had to down arrow only once for the inbox, but your student's setup might be
5. Press Enter, and you will be taken to the message list.
Let me know if this was helpful.
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Ann Byrne
Sent: Sunday, February 4, 2018 9:46 AM
Subject: Getting to the GMail inbox in Outlook
My student is using Outlook 2010 to read her mail from GMail. There is a
GMail entry, level 0; above it, though is another whole menu of Outlook
mailboxes. Can I get rid of this somehow--to do list, RSS, etc., at least
hide it? How does she get to the mailboxes in the GMail account? She wants
to find sent mail, but it is only available in the other Outlook mailbox
collection, not under GMail. Rescue would be awesome!