Re: Deleting program from system disc

Val Paul

Hi Jean!

Thanks so much. I'll try anything as i'm just about pulling my short hair out with this one!

If i keep going, i'll have no hair at all!


On 30/01/2018 14:58, Gene Stevens wrote:

The quote system disk end quote is probably the system folder on the hard drive.

Open this pc and navigate to the drive C. now arrow down to the windows folder and open that. Now navigate to the system folder and open it. You should find what you are looking for there.


Sent from Mail <> for Windows 10

*From: *Val Paul <mailto:vpcara79@...>
*Sent: *Tuesday, January 30, 2018 9:16 AM
*To: * <>
*Subject: *Re: Deleting program from system disc

Hi Jonas!

I've been back on to Bullguard, and they've told me its deffinitely in

the system disc and program files listed under their name, and there is

an unstallation program instruction there as well!


On 30/01/2018 13:35, Jonas Voll wrote:

Hey Val!
Some times the uninstall is not the same name as the software pakege

And the model of pc such as HP or Dell is not inportint!
What is the name of your program?
Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita,  KS 67213
O: 316-425-7141
F: 316-267-4312
Envision: To improve the quality of life and provide inspiration for
the blind and visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: [] On Behalf Of
Val Paul

Sent: Tuesday, January 30, 2018 6:25 AM
Subject: Deleting program from system disc
I recently purchased an antivirus from a company but found it was
too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via
remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!
Since then, i've been back to them to ask them if they'll uninstall
it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.
Can someone help please?
Sorry to have written such a long explaination.
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