Re: Deleting program from system disc

Val Paul


Thanks so much for getting in touch its very kind of you.

As /i said i'm new to this game, and have obviously made a big mistake, which i've deffinitely learned from./

/The actual program is called Bullguard anti virus, and they said it came under bullguard./

/I've been back on to them again, and they said if its not showing as programs and features in control panel then it must be on the system disc, and i'd find it there under programs and files in their folder, also how to uninstall it./



On 30/01/2018 13:35, Jonas Voll wrote:
Hey Val!
Some times the uninstall is not the same name as the software pakege name.
And the model of pc such as HP or Dell is not inportint!
What is the name of your program?

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312

Envision: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: [] On Behalf Of Val Paul
Sent: Tuesday, January 30, 2018 6:25 AM
Subject: Deleting program from system disc


I recently purchased an antivirus from a company but found it was too visual and I couldn't do a scan myself. I got this on Saturday and applied for a refund and the accounts department were very good about it.

When I purchased the antivirus, they actually installed it via remote support, but when i contacted them this, they told me to go into the control pannel to programs and features to uninstall it that way.

I have done this, but its not there!

Since then, i've been back to them to ask them if they'll uninstall it for me as i couldn't find it in control pannel. They're refusing to do this, and have told me to go into the system disc, and i'll find their uninstall program there.

I haven't a clue how to do this as i've only had hp for 2 weeks.

Can someone help please?

Sorry to have written such a long explaination.


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