Re: Issues installing JAWS 16 pro on Windows 10

Jonas Voll

Got any remote software installed on that system?

Or do you see an video driver installed?



Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.

From: [] On Behalf Of gillianbramley80@...
Sent: Monday, January 15, 2018 9:50 AM
Subject: Issues installing JAWS 16 pro on Windows 10


HI all

My work is currently going through an update of all it's hard and software, basically we are transferring over to windows 10 from windows 7 and having new laptops.


The reason for me contacting is that I and IT are having a few problems installing the JAWS on to the new laptop, each time we do an install for JAWS 16 pro an error message pops up to  say “ The Freedom Scientific Mirror display driver is not properly installed” and we cannot proceed any further.


I am not sure if this is an issue with the software (JAWS) not being able to work with windows 10, or that the build of the laptop is not compatible with JAWS. We also got the same error message when we tried to download a copy of JAWS 18. 


Any help would be really appreciated. 

Many Thanks 


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