Re: Providing Remote Support to Sighted Users

Coleman, Alton A <ColemanAA@...>

LOL. Yes, overcomplicating is a common issue of mine, unfortunately.
Thanks for the feedback.

Alex Coleman
(352) 393-1507

-----Original Message-----
From: [] On Behalf Of Sieghard Weitzel
Sent: Friday, December 15, 2017 11:07 AM
Subject: Re: Providing Remote Support to Sighted Users

I understand, but if you use Team Viewer or something else which may be accessible for you, you still have to instruct the other user to run this application and most likely ask them to enter a code of some sort so I really don't think you gain anything. Instead of asking them to run Team Viewer you just ask them to run Jaws, click on a few menus and enter the access code.
If you have to ask them to first go online to download/run team viewer it's way more complicated.
If Jaws was not installed on the system this would be a totally different story, but if all these systems have Jaws installed you are probably overthinking this (not meant in a bad way, but we all do this from time to time). I do woodworking and sometimes I want to built something and I come up with all these ideas and then I run it by another woodworker friend and he tells me to just stop making it so complicated *smile*.


-----Original Message-----
From: [] On Behalf Of Russell Solowoniuk
Sent: Friday, December 15, 2017 7:41 AM
Subject: Re: Providing Remote Support to Sighted Users


I've heard of someone having success with Team Viewer, but not sure if this is what you are looking for. I've had people take control of my machine with Team Viewer, but I've never taken control of someone else's machine, so not sure if it's possible for a blind person to do.



On 12/15/17, Coleman, Alton A <> wrote:
Sieghard, in the grand scheme of things, you are absolutely correct. I
just wanted to find out if there was an "easier" way, not that
instantiating a Tandem session is at all difficult, but, I just wanted
to remove as many steps for the end-user as possible.
Ultimately, to make the process easier for me, LOL.

Thanks to all for the great feedback.

From: [] On Behalf Of
Sieghard Weitzel
Sent: Friday, December 15, 2017 10:19 AM
Subject: Re: Providing Remote Support to Sighted Users

I assume it is quite likely that there is a Jaws shortcut on the
desktop and in my opinion it's not that much to ask from a sighted
user to click that or to tell him to type Windows Key+R and type
"Jaws18" or "Jaws2018" and press enter and to then tell him the few
mouse clicks he or she would have to do to launch the tandem session.
I understand some people use Team Viewer and while I have used it in
terms of getting support people access, I have not used it to gain
access and don't know about how accessible it is once you are
connected. I know most remote solutions like GoToMeeting and so on never used to be accessible.


From: [] On Behalf Of
Coleman, Alton A
Sent: Friday, December 15, 2017 6:17 AM
Subject: Providing Remote Support to Sighted Users

Good morning,
Is anyone aware of an accessible tool that will allow a JAWS user to
provide remote assistance to other sighted non-JAWS users?
I am currently set up with JAWS Tandem Direct, but it does not make
sense to me to ask a sighted user who requires my assistance, and
knows absolutely nothing about JAWS to go through the process of
launching JAWS on their machine just to acquire an access code for a
Tandem session, and then having to explain to them how to shutdown JAWS when the session is complete, etc.

Is there a more mainstream utility, such as Windows Remote Assistance
through which I can gain access to their workstation and then just
launch JAWS myself?
Note that JAWS has already been installed on the 75-100 workstations
that I could potentially need to access.
I just want to find a way that the end-user does not have to launch
JAWS in order for me to provide real-time remote assistance.

Keep in mind that I am referring to real-time assistance, where I take
control of the end-user's workstation, under their existing
credentials and login session, not to be confused with remoting into
their computer via Windows Remote Desktop, etc.

Any thoughts or feedback that you might can share would be greatly


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