Re: Providing Remote Support to Sighted Users

Michael Mote

Team Viewer has been known to work in these situations.  It’s not consistent all the time though.  There is also an application called Zoom, that is fully accessible, but I think the user would have to have access to it on their computer as well. 



From: [] On Behalf Of Coleman, Alton A
Sent: Friday, December 15, 2017 10:14 AM
Subject: Re: Providing Remote Support to Sighted Users


Right, I’m set up with JAWS Remote Access and Tandem Direct, but as I stated, I’m not looking for RDP-type functionality.

Rather, I’m interested in a solution that renders a JAWS Tandem-like session, but without the end-user needing to specifically launch JAWS and configure a Tandem session.

Sighted people sometimes use Windows Remote Assistance or Team Viewer to accomplish this type of access.

Looking for a way to provide remote assistance without the end-user having to be concerned with launching JAWS to establish a Tandem connection.


From: [] On Behalf Of Jonas Voll
Sent: Friday, December 15, 2017 10:02 AM
Subject: Re: Providing Remote Support to Sighted Users


Well, yes Jaws supports RDP, but you will need to license Jaws to support that!



Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312

Envision: To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.


From: [] On Behalf Of Coleman, Alton A
Sent: Friday, December 15, 2017 8:17 AM
Subject: Providing Remote Support to Sighted Users


Good morning,

Is anyone aware of an accessible tool that will allow a JAWS user to provide remote assistance to other sighted non-JAWS users?

I am currently set up with JAWS Tandem Direct, but it does not make sense to me to ask a sighted user who requires my assistance, and knows absolutely nothing about JAWS to go through the process of launching JAWS on their machine just to acquire an access code for a Tandem session, and then having to explain to them how to shutdown JAWS when the session is complete, etc.


Is there a more mainstream utility, such as Windows Remote Assistance through which I can gain access to their workstation and then just launch JAWS myself?

Note that JAWS has already been installed on the 75-100 workstations that I could potentially need to access.

I just want to find a way that the end-user does not have to launch JAWS in order for me to provide real-time remote assistance.


Keep in mind that I am referring to real-time assistance, where I take control of the end-user’s workstation, under their existing credentials and login session, not to be confused with remoting into their computer via Windows Remote Desktop, etc.


Any thoughts or feedback that you might can share would be greatly appreciated.



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