Re: Very Strange Issue with JFW and Panasonic ToughPad

Jonas Voll

I think the fix is to remove the software that the OEM installed to change your keyboard layout!
But that may create other problems such as your keyboard not working, it just depends on your preferences!
Did your IT DEP install new OS on all of the pc's?
If not all the new computers are running junk from the OEM!

Jonas Voll
Support Technician I
Envision, Inc.
2301 S Water ST
Wichita, KS 67213
O: 316-425-7141
F: 316-267-4312

Envision: To improve the quality of life and provide inspiration for the blind and visually impaired through employment, outreach, rehabilitation, education and research.

-----Original Message-----
From: [] On Behalf Of Coleman, Alton A
Sent: Monday, December 4, 2017 6:19 AM
Subject: Re: Very Strange Issue with JFW and Panasonic ToughPad

Thanks for the tip. I did try turning off tablet mode by disabling the HID device drivers. However, that did not seem to correct the issue with the JAWS modifier keys (CapsLock & ScrollLock).

Alex Coleman
(352) 393-1507

-----Original Message-----
From: [] On Behalf Of netbat66
Sent: Saturday, December 02, 2017 1:01 PM
Subject: Re: Very Strange Issue with JFW and Panasonic ToughPad

are you planing to use it as a tablet touch screen?
i don't know where these settings are. but i would turn off the automatic senseing of tablet or laptop mode in windows 10.
the default is to switch modes automatically when you switch between tablet and laptop mode.
it might still be in tablet mode when you use the keyboard docking station that came with the panasonic.

-----Original Message-----
From: Coleman, Alton A
Sent: Friday, December 01, 2017 12:17 PM
Subject: Very Strange Issue with JFW and Panasonic ToughPad

Good afternoon all.

Our department just purchased a large number of Panasonic Toughpad FZ-Q2

These are the units that consist of a stand-alone tablet that mounts to a
keyboard assembly, so that you can use it as a traditional laptop, or as a
touch-screen tablet.

I installed JAWS 18 (and subsequently JAWS 2018) on my FZ-Q2, and set the
keyboard layout to Laptop mode, as would be expected.

However, the CAPSLOCK key does not work as the JAWS modifier key.

I.e. I can press CAPSLOCK and the letter T to read the window title, but all I
get is the system default beep. Same results with any commands that require the
use of the “JAWS Key”.

I have set the JAWS key function to the Scroll Lock key in Settings Center, and
even tried remapping CapsLock to another key (using a key mapping utility), but
I get the same results.

Additionally, when I attach a standard full-size USB keyboard to the FZ-Q2,
everything works as it should, including the CAPSLOCK as the JAWS key.

I did install JAWS on a few other Q2 units, just to see if it may just be an
issue with my specific machine, but again, I received the same results on those
as well.

I did contact the support department at VFO Group, but they just didn’t have a

Has anyone experienced similar issues with JAWS and this particular laptop
model (or any other model), or would you have any ideas on what would be
causing this phenomenon and how I might go about getting it resolved?

Thanks for any insight or feedback you can provide.

Alex Coleman

Technical Systems Analyst 2

Energy Delivery GIS

Gainesville Regional Utilities

PO Box 147117, Station E2-C

4747 N Main St., Gainesville, FL 32614-7117

(352) 393-1507

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