Re: Excel 2016 as part of Office 365 issues

Russell Solowoniuk

Hi Sieghard,

Thanks for your response. Well, I completely uninstalled Office 365
from my machine, and then re-installed it from the Microsoft Office
365 website. I chose the 64 bit version, as that's what my co-worker
was running. So, instead of the 1710 Monthly Channel, I am back to
running the 1705 Deferred Channel. I am now able to navigate a
spreadsheet with no problems, however, I am now back to having the
same issue you are having with Excel crashing when typing a formula
into a cell. This is the issue I was experiencing that caused me to
install the 1710 32 bit version, which is when I began experiencing
not being able to navigate at all in a spreadsheet. So, back to where
I started from. I, like you, now type a formula without the = (equals)
sign, and then press CTRL + F2 to edit the cell and add the = sign in
front of the formula. A bit of a pain, but at least I'm able to use
Excel once again.

BTW: Excel also crashes when typing a formula into a cell while
running NVDA, so this issue isn't strictly a Jaws issue. It is,
however, a screen reader issue as my co-worker can type a formula into
a cell with no crashing with all screen readers turned off.

Hope this issue is resolved soon.

Good luck.


On 11/27/17, Sieghard Weitzel <> wrote:
Hello Russell,

I use Windows 7 Professional 64 Bit via the Office 365 Business Premium
I had major issues with Excel back at the end of August, but even then Jaws
18 would read everything, but as soon as I tried to type anything into a
cell Excel would crash completely.
I then got on the Jaws 2018 private beta program hoping Jaws 2018 would
solve the issue, but it didn't. A week or 10 days later there was an Office
update and that fixed the issue.
Now I have still one problem which happens with Windows 7 but not with my
Windows 10 laptop. I can type into a cell, but if I start a formula with an
equals sign Excel crashes. The work-around is to type the formula without
the equals sign, for example, sum(a1:a10) and press enter. This just puts
the text into the cell, if I then go back and edit with F2 I can put the
equals sign in front of the "sum" and press tab or enter and it works.
This happens both with Jaws 18 and Jaws 2018, I am also on the Office
Insiders monthly channel by the way.
I have, however, absolutely 0 issues moving around in any worksheet. I
assume it is some peculiarity with your system since I have not heard others
having these issues. I use Excel on 3 different Windows 7 PC's at my store
as well as on 2 Windows 10 laptops.


-----Original Message-----
From: [] On Behalf Of Owais
Sent: Monday, November 27, 2017 10:50 AM
Subject: Re: Excel 2016 as part of Office 365 issues

Will this happen with Excel 2016 in Windows 10.

On Nov 27, 2017, at 11:30 AM, Russell Solowoniuk <>

Hi everyone,

I am having problems with Excel 2016 and Jaws 2018 and earlier
versions too. We switched to Office 365 here at work last June, and
all worked fine, but now, Jaws isn't able to track in Excel 2016. If I
open a blank spreadsheet, Jaws will say "Book 1, Sheet 1, A1". If I
press the right arrow key, Jaws will sometimes say "B1" as it ought
to, but after that, Jaws is silent when pressing any arrow key.
Nothing at all is read by Jaws. If I press the alt key twice to bring
up the ribbon and then close it, Jaws might then read the contents of
the cell I am in, but will go silent again after that.

I am running the 1710 build of Office 365, and our channel is
"Monthly". I'm hoping the next update to Office 365 will fix this
issue, but I have no reason to think that it will.

I am running Windows 7 Enterprise on a Lenovo Desktop machine here at

I called VFO tech support, and at that time I was running the 1703
build of Office 365 with the "deferred" channel. I was told that
updating to the 1709 or 1710 builds of Office 365 would fix the issue,
but it hasn't.

I called the Microsoft Disability Answer Desk, and their solution was
to run a Jaws repair, but I've completely uninstalled Jaws and
re-installed, so I don't think running a repair will help, and, when I
try to run a repair on Jaws 2018, the repair gets to 4% and then
stalls there and finally fails.

Any ideas out there would be greatly appreciated! This is so frustrating.

Oh, and, of course, NVDA does work well with Excel 2016 with none of
these issues. I would switch to NVDA permanently except that NVDA
crashes our proprietary database that I use on a daily basis.

Thanks all.


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