Re: Screen Readers Can't Talk After Upgrading Jaws to 2018


netbat66
 

try looking in the control panel in sounds.
see what sound device the computer is useing.
then check your screen readers sound device it is useing. they may not be the same.
normaly they will say use default device.

but i have mine set to the speakers. then if for some reason the computer grimalon changes devices the screen readers will continue to use the speakers.
i don't know if there sound card settings you can change in narrator.
do this with a friend because if you check the wrong device you could end up with no sound at all. grin.
do you have two sound cards. like the on board and or a plug in card?
the screen readers and system sounds might be useing different sound devices.

-----Original Message-----
From: James Lee
Sent: Sunday, November 26, 2017 7:37 AM
To: main@jfw.groups.io
Subject: Screen Readers Can't Talk After Upgrading Jaws to 2018

Hi All,

After upgrading my Jaws from 18 to 2018, I got into a very strange
situation. Screen readers (,Jaws, NVDA, Narrator) can't speak. but,
sound is working fine. I checked the speaker setting, and the output
is set correctly.
I even completely reset my pc by selecting erasing everything.
After the reset was finished, Cortana came up, and I was able to
complete the windows setup with Narrator.
However, soon after my desktop was up, Narrator stopped talking, and I
could only hear the short sound effects when navigating.
Then I installed Jaws with a sighted person. However, Jaws couldn't talk either.
I tried to install NVDA, and I only hear the startup sound, with no speech.
I reset the PC again. The speech came back during the windows setup.
However, after the desktop came up, speech was gone again.
It seems like when Windows 10 pulls down my user settings from
Microsoft Account after the initial Windows setup, the speech gets
muted somehow.
Sound is working fine, but none of my screen readers could output speech.
Any idea what might be causing this?
I'm using Windows 10 Version 1703 (Creators Update) with Jaws 2018.
Thanks,

JL

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