Re: Outlook 2016 Address Field Issue

Tom Behler



If you do end up calling Microsoft Accessibility about the Outlook address field issue, please let me know what they say.


I will probably not have the time to do so until early next week, due to a number of projects and issues I’ve got going on now.


I appreciate your taking the lead on this, since I know it’s not just me with the problem.


Dr.  Tom Behler from Michigan



From: [] On Behalf Of Sieghard Weitzel
Sent: Thursday, November 09, 2017 1:14 PM
Subject: Re: Outlook 2016 Address Field Issue


Hi Tom,


I highly doubt that has anything to do with an Outlook repair, it’s probably just another Office update where Microsoft decided to break things. I would call Microsoft Accessibility and show them, I am planning to do just that once I get to work today. It is my guess that there is no work-around other than to start an email from your Contacts. For me even pasting in a complete address will crash it.




From: [] On Behalf Of Tom Behler
Sent: Thursday, November 9, 2017 4:56 AM
Subject: Re: Outlook 2016 Address Field Issue




I tried re-booting, with no luck.


I have never done an Outlook repair, so can you tell me how to carry that out once I find it in programs and features?


In other words, what do I look for, and where do I find the Outlook repair option?


One other thing I will try is NVDA.  I’ll see if the problem replicates itself with that screen reader.


Thanks for your response.


Dr.  Tom Behler from Michigan



From: [] On Behalf Of CathyAnne Murtha
Sent: Tuesday, November 07, 2017 2:37 PM
Subject: Re: Outlook 2016 Address Field Issue


Two suggestions come to mind.

  1. Try a reboot. Hopefully that will fix the issue
  2. If the reboot doesn’t work, you can try repairing outlook through the “Programs and Features” applet of the Control Panel






CathyAnne Murtha

Access Technology Institute, LLC


(520) 300-7859




From: [] On Behalf Of Tom Behler
Sent: Tuesday, November 7, 2017 12:27 PM
Subject: Outlook 2016 Address Field Issue


Hello, everyone.


This morning, I just discovered a major problem with Outlook 2016 when originating an e-mail.


When I start a new e-mail with control N, I can no longer type a contact address into the “to” field.  When I do this, I get kicked out of my new e-mail, and get placed back into my inbox.


Interestingly, I can go to my contacts list, and copy and paste the e-mail address into the to field with no problem.  I can also reply to e-mails with no problem.


Once again, the issue occurs when originating an e-mail and trying to access someone in my contacts list.


I am using Jaws 18, Outlook 2016 with Office 365, and Windows 7 here.


Has anyone recently experienced this issue, and if so, have you found a fix?


I am eligible to upgrade to Jaws 2018, and will do so when I get the chance.


However, in the meantime, I’d like to be able to quickly originate e-mails in the usual way if at all possible.


Dr.  Tom Behler from Michigan



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