Re: FS tech support


Alan Robbins <alan1057@...>
 

Yes, I have asked the same and most, if not all I’ve talked to are working from home

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Monday, September 11, 2017 1:38 PM
To: main@jfw.groups.io
Subject: FS tech support

 

Hi Pablo,

 

I know you were trying to get tech support from Freedom Scientific on Friday and they were closed due to the hurricane. I was just curious what is going on today so I called the toll free number. It did say that due to the hurricane they are working with reduced staff, but when I chose tech support for Jaws I was put on hold and shortly after was told by the phone system that I was caller number 1 in the queue. I didn’t have any urgent questions so I hung up in order to give others the chance to reach somebody, but it would appear that FS is open for business at least to some degree. I can also say to those who commented they should let people telecommute that I am pretty sure at least some of their tech support people do work from their homes if not all. I once or twice asked a tech support agent and they told me they were working from at home.

 

Best regards,

Sieghard

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