Re: FS tech support

Jeanette McAllister PhD

The majority of support works from home. I’ve spoken to the support team all the way from Kentucky to Alabama, Ohio, and Massachusetts.  If the servers are down because of Irma that may explain the reason for the difficulty in getting through.


Jeanette McAllister PhD

Assistive Technology Tutor/Support

Website Accessibility Auditor/Tester

Professional Placement Specialist



123 Sycamore Road

Franklin, VA 23851

Office:  757-304-5323

Mobile: 757-346-0708


Member-National Employment Committee – NFB


Everyone makes mistakes… it's how we respond that matters. Follow your heart and you'll always see the nice side of others first.  (Author unknown)




From: [] On Behalf Of Sieghard Weitzel
Sent: Monday, September 11, 2017 1:38 PM
Subject: FS tech support


Hi Pablo,


I know you were trying to get tech support from Freedom Scientific on Friday and they were closed due to the hurricane. I was just curious what is going on today so I called the toll free number. It did say that due to the hurricane they are working with reduced staff, but when I chose tech support for Jaws I was put on hold and shortly after was told by the phone system that I was caller number 1 in the queue. I didn’t have any urgent questions so I hung up in order to give others the chance to reach somebody, but it would appear that FS is open for business at least to some degree. I can also say to those who commented they should let people telecommute that I am pretty sure at least some of their tech support people do work from their homes if not all. I once or twice asked a tech support agent and they told me they were working from at home.


Best regards,


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