Jaws saying punctuation that is not on screen


Shannon
 

Hi all,

I know a little of what my problem is but… I don’t know how to work around it.

 

We have a program that generates reports into a PDF format. This program has been updated in the last week or so. I didn’t notice this last week but I am noticing it now.

When I run one of these reports Jaws is reporting a Question Mark after many of the words that are presented in a line populated by a  criteria in put or a data field.

I have used WE on these same resulting pdfs and I am not hearing the Question marks read back.

I opened older reports generated by the older system and there jaws is not saying the question marks as it is in todays reports.

I had visual verification that there are no marks on the screen to see in either the older reports or the new reports.

And, yes I have unloaded and reloaded jaws no change. And, yes I have restarted the computer. This is Jaws 18, Windows 10 1703, and Adobi reader DC.

First question What is jaws reading? Why is it now saying these things?

I think they must be some sort of place holder generated but why now is Jaws reading them?

The report “looks” exactly as it did before.

If I can’t figure out how to make the report not use this how do I keep jaws from saying the invisible punctuation marks?

Like I said this just happened today. Did something happen to an update someware else like Adobi Reader or Windows itself that would have caused this change?

I doubt it due to the older reports reading correctly but.

How can I stop jaws from reading these invisible marks?

I’ll use the speech history to show you all what it is that I am hearing and paste it below.

NOTE the vertical tab and bullet that is being spoken in the history is only in the history. It is not happening during the reading of the PDF.

Here is an example of to days report.

document
no links
dwyer FieldNotes.pdf
Created🤗on🤗Monday,🤗Sep🤗11,🤗2017
Bartch Roofing Co., Inc. Field Note List
Field🤗Notes🤗entered🤗between🤗9/3/2017🤗and🤗9/9/2017
317505: Ameristar Casino Wed, 9/6/2017 3:18 PM Entered by JAMES SCOTT DWYER
Went🤗met🤗lull🤗driver🤗moved🤗blocks🤗for🤗crane
317504: Gateway School Wed, 9/6/2017 3:19 PM Entered by JAMES SCOTT DWYER

 

Here is a report that is older.

717052 Izakaya Ren Sushi aug 13 - aug 19 FieldNotes.pdf
717052 Izakaya Ren Sushi aug 13 - aug 19 FieldNotes.pdf
Created on Tuesday, Aug 22, 2017
Bartch Roofing Field Note List
Field Notes entered between 8/13/2017 and 8/19/2017
717052: Izakaya Ren Sushi Thu, 8/17/2017 10:48 AM Entered by TIHOMIR M TOCHEV
four leak areas in the dining room. Found holes on field material and loose- cold welds on field seam material by the AC unit.
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