Re: An OpenBook question while I wait to get accepted on the Openbook users list
Since I don’t have any way of knowing how your OpenBook software is set up. Or. which version of OB or Windows you are using, I recommend that you give VFO a call in the morning. They should definitely be able to sort things out.
The best of luck to you,
From: Kevin Hourigan
Sent: Sunday, August 06, 2017 11:23 AM
Subject: Re: An OpenBook question while I wait to get accepted on the Openbook users list
I thought I would check this out; my document saved just fine, but now I cannot find it. I used to go to Open Book on the desk top, hit enter on Open Book, and arrow down to my Open Book documents. Now Open Book opens, and I do not know where my saved Open Book documents are?
email@example.com [mailto:firstname.lastname@example.org] On Behalf Of James
I do not have any idea what is going on with your system but, have you tried naming and saving a file before you start scanning. OB has been bad about crashing on me for years on many many different computers including Win10 Creator 64 bit.
I learned a long time ago to name and save a file before I scanned too many pages. If it crashes before you save, you loose every thing that you scanned. Not so good if you have scanned a lot of pages. And, for me, I have far less crashes if the file has been named. I definitely do not know why.
While this information probably doesn’t help you very much, maybe it will save you a little time.
Good luck with tech support Monday.
Haven’t used it in a while so can’t tell ya, sorry about that! However, yes, I do use ob for some things when I can
Sent from Mail for Windows 10
If there are any OpenBook 9 users running Windows 10 Creator Edition, 64 bit; have you had any issues with saving files after scanning?
On my system, I get the nebulous error message that something has stopped Openbook from working and Windows will close the program, etc.
I have corresponded with tech support and I tried their repair steps, didn’t work.
I tried their suggestion of uninstalling and reinstalling it into a custom location, still not working.
I did not remove shared components because I thought that would mess up my Jaws installation.
Any thoughts before I have to call tech support on Monday?