-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On
Behalf Of Lisle, Ted (CHFS DMS)
Sent: Thursday, July 20, 2017 3:47 PM
To: main@jfw.groups.io
Subject: Re: Using Chat Windows with JAWS 18

I'm reasonably sure TTS stands for Text-to-Speech. My first
board had its own TTS module that loaded ahead of the
screen reader, or talk program, as such software was then
known.

Ted

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On
Behalf Of Nancy B. Gibson
Sent: Thursday, July 20, 2017 3:40 PM
To: main@jfw.groups.io
Subject: Re: Using Chat Windows with JAWS 18


Hi Michael,

Thanks for the link to that document. I actually already
have that. I think they wrote it for us.

I'm beginning to wonder if the one who is making this
hardest on me is me. My first dumb question is that the
document talks about the Windows TTS and Narrator. Are they
two different things or one in the same?

As it is now, the TTS is reading what happens in the
Revation Communicator program. JAWS is responsible for
everything else -- Resource House in internet explorer, the
time clock system in Firefox and Outlook 2016. JAWS doesn't
function well within the communicator so tabbing just speaks
tab by JAWS and arrow keys are silent. Several of the
keyboard commands Revation implemented don't actually work
as supposed to.

I know Narrator has it's own set of keyboard commands so
should those be in play anywhere or not relevant because
Narrator and TTS are different?

It seems to me that there are so many children on the
playground -- some of who are not playing nice -- but I
don't know which one)s) they are.

What would I have to do to control what JAWS reads and when?


Overwhelmed and Lost
Nancy




----- Original Message -----
From: Michael Mote <miketmote73@...>
To: main@jfw.groups.io
Date: Thursday, July 20, 2017 8:40 am
Subject: Re: Using Chat Windows with JAWS 18

Hi Nancy! This is very interesting to me. Based on what

you're

saying here, whoever is setting up your AT is making this

tougher on

you than it really should be. At least, I think that's

the case. I

say that because it seems to me that if Narrator can read

the incoming

messages, JAWS should be able to read them as well. To

say that you

cannot run both JAWS and Narrator together is not

accurate. You can

do that, but I wouldn't recommend it. You can switch JAWS

to your

headset, and allow Narrator to run on the computer's sound

card, if you need to do that.

My suggestion would be to figure out a way to make JAWS

read things,

when you want it read, and not when you're in the middle

of a call,

because that can be super distracting. It would be better

for you to

control when messages are read.
I am sending a link below with some information that I

found. I'm

looking for a list of shortcut keys that may help you as

well, but

haven't found that document. I also did a search on my

phone for a

Revation Communicator App, and I found one. I don't know

if this

would be easier to interact with or not.

https://wiki.revation.com/display/KB/Using+Communicator+with
+JAWS

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On

Behalf Of Nancy B.

Gibson
Sent: Wednesday, July 19, 2017 8:39 PM
To: main@jfw.groups.io
Subject: Re: Using Chat Windows with JAWS 18


This is a call center also and at first I could listen to

JAWS with

one ear and the caller with the other ear. Then we went

with In

Contact phone system and I got both JAWS and the caller in

the same

ear. A little tricky but I learned real fast to put

people on hold so I could function with JAWS.

Now it's this new Revation Communicator system and I think

they

believe that as long as what everyone else sees on the

screen is read

out to me that I can magically take it all in and process

it

accordingly -- and stay sane in the process. Oh yeah, the

other part

of this is that this is the first time this company

(whoever it is

that makes this Revation communicator system) has

endeavored to make

their system work with a screen reader. So lots of

assumptions as to how wonderful it will all be. We shall
see.

Nancy

----- Original Message -----
From: David Moore <jesusloves1966@...>
To: main@jfw.groups.io
Date: Wednesday, July 19, 2017 6:42 pm
Subject: Re: Using Chat Windows with JAWS 18

This is a good discussion. I worked in a call center,

and I had to

listen

to JAWS in one ear, the person on the phone in my second

ear, and my

boss yelling at me with my third ear LOL!

Wow, go figure LOL!
David Moore
Sent from Mail for Windows 10

From: Randy Barnett
Sent: Wednesday, July 19, 2017 6:14 PM
To: main@jfw.groups.io
Subject: Re: Using Chat Windows with JAWS 18

That is an unreasonable requirement. Not many people can

follow too

audio sources at the same time... Not to mention the

potential

conflicts that running 2 screen readers simultaneously

may cause.

Who is in charge of your AT needs?
On 7/19/2017 10:37 AM, Nancy B. Gibson wrote:

The system is called Revation Communicator. I think

it's proprietary.

From what I gather, JAWS is there to read the

database and follow

my

lead of what I need to look up or read on the computer.

Narrator is

following the phone/chat system in real time and advising

me of what's

going on. Ultimately, I'm supposed to keep track of 2
conversations/audio sources simultaneously -- like

multi-tasking but I don't multi-task well that way.

Thanks for the input.

Nancy


Original Message -----
From: Randy Barnett <randy@...>
To: main@jfw.groups.io
Date: Wednesday, July 19, 2017 1:13 pm
Subject: Re: Using Chat Windows with JAWS 18

This sounds like an issue for the IT department.There

are so many

variables with a system like that.

What phone system is it? Is it proprietary?
Does it speak or does Jaws?
If Jaws is reading the chat window then speech

history will have

the message. insert + spacebar then h.
Generally you dont want two screen readers running at

the same time.

On 7/19/2017 9:59 AM, Nancy B. Gibson wrote:

Hi List,

We're starting to use a phone system at work that

includes chat

capability. I'm new to Windows 10 and to JAWS so

struggling a little

to keep up.

Since apparently I'm supposed to be able to listen

to JAWS and

the TTS

at the same time, if I'm focusing on JAWS when a chat

message comes in

and is spoken by the TTS, is there a way to have the

message reread so

I can hear what I missed the first time?

Are there any command conflicts between JAWS and

Narrator if

they have

to both run at the same time?

Hope that makes sense.

Nancy