Re: Using Chat Windows with JAWS 18

Carolyn Arnold <4carolyna@...>

Yes, TTS is text to speech, very common terminology relative
to phones, tablets and devices with screen reading
capabilities, so TTS would include JAWS, I'm sure, since
that is its reason for living.

Best from,


-----Original Message-----
From: [] On
Behalf Of Lisle, Ted (CHFS DMS)
Sent: Thursday, July 20, 2017 3:47 PM
Subject: Re: Using Chat Windows with JAWS 18

I'm reasonably sure TTS stands for Text-to-Speech. My first
board had its own TTS module that loaded ahead of the
screen reader, or talk program, as such software was then


-----Original Message-----
From: [] On
Behalf Of Nancy B. Gibson
Sent: Thursday, July 20, 2017 3:40 PM
Subject: Re: Using Chat Windows with JAWS 18

Hi Michael,

Thanks for the link to that document. I actually already
have that. I think they wrote it for us.

I'm beginning to wonder if the one who is making this
hardest on me is me. My first dumb question is that the
document talks about the Windows TTS and Narrator. Are they
two different things or one in the same?

As it is now, the TTS is reading what happens in the
Revation Communicator program. JAWS is responsible for
everything else -- Resource House in internet explorer, the
time clock system in Firefox and Outlook 2016. JAWS doesn't
function well within the communicator so tabbing just speaks
tab by JAWS and arrow keys are silent. Several of the
keyboard commands Revation implemented don't actually work
as supposed to.

I know Narrator has it's own set of keyboard commands so
should those be in play anywhere or not relevant because
Narrator and TTS are different?

It seems to me that there are so many children on the
playground -- some of who are not playing nice -- but I
don't know which one)s) they are.

What would I have to do to control what JAWS reads and when?

Overwhelmed and Lost

----- Original Message -----
From: Michael Mote <miketmote73@...>
Date: Thursday, July 20, 2017 8:40 am
Subject: Re: Using Chat Windows with JAWS 18

Hi Nancy! This is very interesting to me. Based on what
saying here, whoever is setting up your AT is making this
tougher on
you than it really should be. At least, I think that's
the case. I
say that because it seems to me that if Narrator can read
the incoming
messages, JAWS should be able to read them as well. To
say that you
cannot run both JAWS and Narrator together is not
accurate. You can
do that, but I wouldn't recommend it. You can switch JAWS
to your
headset, and allow Narrator to run on the computer's sound
card, if you need to do that.
My suggestion would be to figure out a way to make JAWS
read things,
when you want it read, and not when you're in the middle
of a call,
because that can be super distracting. It would be better
for you to
control when messages are read.
I am sending a link below with some information that I
found. I'm
looking for a list of shortcut keys that may help you as
well, but
haven't found that document. I also did a search on my
phone for a
Revation Communicator App, and I found one. I don't know
if this
would be easier to interact with or not.

-----Original Message-----
From: [] On
Behalf Of Nancy B.
Sent: Wednesday, July 19, 2017 8:39 PM
Subject: Re: Using Chat Windows with JAWS 18

This is a call center also and at first I could listen to
JAWS with
one ear and the caller with the other ear. Then we went
with In
Contact phone system and I got both JAWS and the caller in
the same
ear. A little tricky but I learned real fast to put
people on hold so I could function with JAWS.
Now it's this new Revation Communicator system and I think
believe that as long as what everyone else sees on the
screen is read
out to me that I can magically take it all in and process
accordingly -- and stay sane in the process. Oh yeah, the
other part
of this is that this is the first time this company
(whoever it is
that makes this Revation communicator system) has
endeavored to make
their system work with a screen reader. So lots of
assumptions as to how wonderful it will all be. We shall


----- Original Message -----
From: David Moore <jesusloves1966@...>
Date: Wednesday, July 19, 2017 6:42 pm
Subject: Re: Using Chat Windows with JAWS 18

This is a good discussion. I worked in a call center,
and I had to
to JAWS in one ear, the person on the phone in my second
ear, and my
boss yelling at me with my third ear LOL!
Wow, go figure LOL!
David Moore
Sent from Mail for Windows 10

From: Randy Barnett
Sent: Wednesday, July 19, 2017 6:14 PM
Subject: Re: Using Chat Windows with JAWS 18

That is an unreasonable requirement. Not many people can
follow too
audio sources at the same time... Not to mention the
conflicts that running 2 screen readers simultaneously
may cause.
Who is in charge of your AT needs?
On 7/19/2017 10:37 AM, Nancy B. Gibson wrote:
The system is called Revation Communicator. I think
it's proprietary.

From what I gather, JAWS is there to read the
database and follow
lead of what I need to look up or read on the computer.
Narrator is
following the phone/chat system in real time and advising
me of what's
going on. Ultimately, I'm supposed to keep track of 2
conversations/audio sources simultaneously -- like
multi-tasking but I don't multi-task well that way.

Thanks for the input.


Original Message -----
From: Randy Barnett <randy@...>
Date: Wednesday, July 19, 2017 1:13 pm
Subject: Re: Using Chat Windows with JAWS 18

This sounds like an issue for the IT department.There
are so many
variables with a system like that.

What phone system is it? Is it proprietary?
Does it speak or does Jaws?
If Jaws is reading the chat window then speech
history will have
the message. insert + spacebar then h.
Generally you dont want two screen readers running at
the same time.
On 7/19/2017 9:59 AM, Nancy B. Gibson wrote:
Hi List,

We're starting to use a phone system at work that
includes chat
capability. I'm new to Windows 10 and to JAWS so
struggling a little
to keep up.

Since apparently I'm supposed to be able to listen
to JAWS and
the TTS
at the same time, if I'm focusing on JAWS when a chat
message comes in
and is spoken by the TTS, is there a way to have the
message reread so
I can hear what I missed the first time?

Are there any command conflicts between JAWS and
Narrator if
they have
to both run at the same time?

Hope that makes sense.


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