Re: Using Chat Windows with JAWS 18

Michael Mote

Hi Nancy! This is very interesting to me. Based on what you're saying
here, whoever is setting up your AT is making this tougher on you than it
really should be. At least, I think that's the case. I say that because it
seems to me that if Narrator can read the incoming messages, JAWS should be
able to read them as well. To say that you cannot run both JAWS and
Narrator together is not accurate. You can do that, but I wouldn't
recommend it. You can switch JAWS to your headset, and allow Narrator to
run on the computer's sound card, if you need to do that.
My suggestion would be to figure out a way to make JAWS read things, when
you want it read, and not when you're in the middle of a call, because that
can be super distracting. It would be better for you to control when
messages are read.
I am sending a link below with some information that I found. I'm looking
for a list of shortcut keys that may help you as well, but haven't found
that document. I also did a search on my phone for a Revation Communicator
App, and I found one. I don't know if this would be easier to interact with
or not.

-----Original Message-----
From: [] On Behalf Of Nancy B.
Sent: Wednesday, July 19, 2017 8:39 PM
Subject: Re: Using Chat Windows with JAWS 18

This is a call center also and at first I could listen to JAWS with one ear
and the caller with the other ear. Then we went with In Contact phone
system and I got both JAWS and the caller in the same ear. A little tricky
but I learned real fast to put people on hold so I could function with JAWS.
Now it's this new Revation Communicator system and I think they believe that
as long as what everyone else sees on the screen is read out to me that I
can magically take it all in and process it accordingly -- and stay sane in
the process. Oh yeah, the other part of this is that this is the first time
this company (whoever it is that makes this Revation communicator system)
has endeavored to make their system work with a screen reader. So lots of
assumptions as to how wonderful it will all be. We shall see.


----- Original Message -----
From: David Moore <>
Date: Wednesday, July 19, 2017 6:42 pm
Subject: Re: Using Chat Windows with JAWS 18

This is a good discussion. I worked in a call center, and I had to listen
to JAWS in one ear, the person on the phone in my second ear, and my boss
yelling at me with my third ear LOL!
Wow, go figure LOL!
David Moore
Sent from Mail for Windows 10

From: Randy Barnett
Sent: Wednesday, July 19, 2017 6:14 PM
Subject: Re: Using Chat Windows with JAWS 18

That is an unreasonable requirement. Not many people can follow too
audio sources at the same time... Not to mention the potential
conflicts that running 2 screen readers simultaneously may cause.
Who is in charge of your AT needs?
On 7/19/2017 10:37 AM, Nancy B. Gibson wrote:
The system is called Revation Communicator. I think it's proprietary.

From what I gather, JAWS is there to read the database and follow my
lead of what I need to look up or read on the computer. Narrator is
following the phone/chat system in real time and advising me of what's going
on. Ultimately, I'm supposed to keep track of 2 conversations/audio sources
simultaneously -- like multi-tasking but I don't multi-task well that way.

Thanks for the input.


Original Message -----
From: Randy Barnett <>
Date: Wednesday, July 19, 2017 1:13 pm
Subject: Re: Using Chat Windows with JAWS 18

This sounds like an issue for the IT department.There are so many
variables with a system like that.

What phone system is it? Is it proprietary?
Does it speak or does Jaws?
If Jaws is reading the chat window then speech history will have
the message. insert + spacebar then h.
Generally you dont want two screen readers running at the same time.
On 7/19/2017 9:59 AM, Nancy B. Gibson wrote:
Hi List,

We're starting to use a phone system at work that includes chat
capability. I'm new to Windows 10 and to JAWS so struggling a little to
keep up.

Since apparently I'm supposed to be able to listen to JAWS and the TTS
at the same time, if I'm focusing on JAWS when a chat message comes in and
is spoken by the TTS, is there a way to have the message reread so I can
hear what I missed the first time?

Are there any command conflicts between JAWS and Narrator if they have
to both run at the same time?

Hope that makes sense.


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