Re: My problem with latest update

Paul Hunt <prhunt1@...>

Hello everybody. After working on this issue with the Microsoft Accessibility Answer Desk, I know what actually happens. When JAWS hangs up, I lose speech and Braille, JAWS is actually still running. To stop it, you can kill the JAWS service. To do this, run Narrator, then bring up the task manager using the Alt+x keystroke to bring up the menu then press the letter t. Use first letter navigation to find the application file for JAWS. Tab to the End button and activate it. This will allow you to restart JAWS. You're not done. Please call VFO Technical support and report the issue. Tell the tech support person to associate your issue with Ticket 304937. As a work around, you can shut down JAWS, start your application with Narrator, exit Narrator and restart JAWS.

On Jul 17, 2017, at 10:11 PM, Randy Barnett <randy@...> wrote:

Jaws 18 on windows 10 Fast ring Crashs on me a lot. I may try installing 17 too see what happens.
On 7/17/2017 7:34 PM, Mich Verrier wrote:
hi all i to have found this with jaws and some times i have to re start it and other times it will start on it’s oan. i am running the latest version of windows 10 as others have said jaws 17 works well and jaws 18 does work ok on jaws how ever they have not managed to fix the ducking ishu eather. from Mich.
From: Paul Hunt
Sent: Monday, July 17, 2017 6:30 AM
Subject: Re: My problem with latest update
Hello everybody. I'm experiencing the same issue with JAWS 18 and Windows 10. Repairing JAWS 18 didn't resolve the issue. Don, have you raised this issue with VFO Technical support? What version of Windows 10 are you running?

On Jul 16, 2017, at 7:29 PM, Jason White via Groups.Io <jason@...> wrote:

Did you try running a JAWS repair (on version 18)? This procedure fixed JAWS crashes I was encountering earlier this year. I’m still experiencing crashes, but they seem to be related to very specific situations.


From: [] On Behalf Of Don Moore
Sent: Saturday, July 15, 2017 6:46 PM
Subject: My problem with latest update


Hi List,


                Actually, I have been having this same problem with the last 4 updates. When I am using JAWS 18 on my Windows 10 machine, it will work fine for a while; however, JAWS suddenly crashes without notice. It always happens when I am using Microsoft software, including Outlook 2013, Word 2013 and Internet Explorer 11.


                The problem first occurred in the early versions of JAWS 18, then it was fixed in a few builds, then it started occurring again around January or February. The latest update worked fine for about 2 hours, so I thought they had it fixed again, but then it crashed.


                When JAWS 18 crashes, I cannot seem to generate an error report and other screen readers won’t work properly either, so I have to turn off my PC and turn it on again with the on/off button.


                JAWS 17 works fine all the time, so I am unloading JAWS 18 and launching JAWS 17 until I can get this fix.


                Any help will be appreciated.


                Thanks in advance,



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