Re: JAWS Not Reading Outlook Messages

Jason White

When I press enter in the list of messages, I'm taken to the body of the
message and I can use arrow keys to read and navigate through the text.
However, I'm running Outlook 2016.

Is there a chance you could try with a more recent version of Outlook? If
not, it's probably a question for VFO Technical Support.

-----Original Message-----
From: [] On Behalf Of Nancy B.
Sent: Friday, July 7, 2017 5:21 PM
Subject: JAWS Not Reading Outlook Messages

Hi List,

I'm relatively new to JAWS after using Window-Eyes for years. I'm using the
latest Jaws 18 on a Windows 7 system running Outlook 2007.

When I press enter on the email message, JAWS automatically reads the
sender, subject etc. but then stops and never reads the message. The
"automatically read message" box is checked in settings.

The thing is that it won't read even with the arrow keys. It stays silent.
The "read line" command just says "blank" and the dedicated arrow keys and
the numpad arrow keys do/say nothing.

If I switch to the JAWS cursor, I first hear the subject then what must be a
menu because it says outlook adins, find etc. and if I keep going I hear all
the message headers and finally the message. But as soon as I switch back
to the PC cursor, I get nothing.

BTW - it still works correctly with Window-Eyes. I didn't try NVDA.

Any help would be appreciated.


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