Check to see if that computer is using something like Google tool bar in I E. It could be blocking the page from Jaws. Also, check to see if there's a pop up doing the same thing.
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----- Original Message -----
From: "Brian Dalton" <firstname.lastname@example.org>
Sent: Monday, July 04, 2011 10:23 AM
Subject: Jaws and Internet Explorer
I'm sending this mail on behalf of a friend of mine, who is having a problem
with Jaws and Internet Explorer.
I wonder if anyone can help me? A few months ago I installed JAWS 12 onto
my parents PC so I could use the internet when I am visiting them. All was
well until this weekend. JAWS has literally stopped working with internet
explorer and I just can't understand why. When I load internet explorer
JAWS will read the title of the webpage and nothing else.
The arrow keys don't work and it says there are no links. If I try to use
any of the keystrokes like insert f6 the headings list won't appear and it
says no headings. No buttons or form fields can be found. If I press the
alt key I can look at the file, edit view menus etc but I just can't
navigate any webpages.
I have tried unloading and reloading JAWS, rebooting the PC, refreshing the
webpage and still no luck. Internet explorer 8 is the version on the PC.
All other applications are working perfectly with JAWS. I've never come
across this problem before.
If anyone can shed any light or help me out I would be really grateful as
this is so frustrating.
Thanks in advance.
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