Re: VFO Tech Support, was: The answer is not to tell us that buying a new version of JAWS is the proper solution.

Lisle, Ted (CHFS DMS)

Now you guys see where I was going last week. As I said then, there's one in every crowd.


-----Original Message-----
From: [] On Behalf Of Sieghard Weitzel
Sent: Friday, May 19, 2017 12:50 AM
Subject: Re: VFO Tech Support, was: The answer is not to tell us that buying a new version of JAWS is the proper solution.

Just thought I provide a quick update that I solved my problem without Jaws tech support, should have probably done so right away instead of spending 10 minutes on the phone argueing with this lady about how long Jaws has been around. In the end I simply decided to completely uninstall Jaws, I removed shared components since I don't have Openbook or anything like that installed, also removed all user settings after first exporting a backup copy. Then I reinstalled Jaws and before I imported my settings again I tried Sage 50 and another of my retail applications which wouldn't read and all was working as before. I then imported my settings and everything was still working fine. I have no idea what had gone wrong before, but it seems to be fixed.
When I tried to move the Jaws cursor down to the bottom of the screen before and it didn't seem to go there I used the Alt+NumPad Delete command to see where my Jaws cursor was located and it said vertically it was at "14" and it was stuck there. I made sure it was set to "unrestricted" but nothing I did made a difference. Oh well, in the end that only took about 15 or 20 minutes at the most so not too bad.
I just love it when sometimes these tech support people think everybody they talk to is a moron who has no clue and they try to convince you that this can't, in this case, possibly be a problem of Jaws, it must be because the application was updated and has changed or whatever. I told her I was running the 2014 version of Sage 50 because it works well and there have been no updates to it in almost 4 years, I have not changed anything on this PC except installing the Jaws 18.0.2740 update which she of course said couldn't possibly be the problem.


-----Original Message-----
From: [] On Behalf Of Gudrun Brunot
Sent: Thursday, May 18, 2017 8:55 PM
Subject: Re: VFO Tech Support, was: The answer is not to tell us that buying a new version of JAWS is the proper solution.

Oh, Brian, thank you for these words! I once called Freedom Scientific Tech support and got one visually equipped person who could immediately help me because he could see what was going on. I later had a problem with the WordFinder program (a translation dictionary tool) for which JAWS wasn't working too efficiently. I called Freedom Scientific and got a tech support assistant who, from what I could tell, was not visually equipped. I explained that, perhaps, a sighted person would be more able to see what JAWS should be showing and wasn't, and provide helpful feedback as to what I could do to have it work better. The woman got very huffy, obviously deeply insulted. I told her there was a reason for my asking for a sighted assistant, implying no slur to blind tech support people, but to a situation where sight might be helpful, and there was no need to get huffy. Obviously, she was not impressed...


-----Original Message-----
From: [] On Behalf Of Brian Vogel
Sent: Thursday, May 18, 2017 4:24 PM
Subject: Re: VFO Tech Support, was: The answer is not to tell us that buying a new version of JAWS is the proper solution.

It is the great lie to believe that sight may not be important or critical in solving certain problems quickly and efficiently.

I have been, and probably will be, castigated for stating that but it's true.

Stating the above says nothing, positive or negative, about the competence of someone who's blind or visually impaired. What it does say is that you sometimes face the choice of taking forever to get through something that someone who sees literally sees in real time. When dealing with a primarily visual medium it only makes sense to take that into account when you're in a bind that you need to get out of as promptly as possible.

There is no shame, and no weakness, implied in asking for the most effective assistance one can get in any given situation where one needs it. If one has the luxury of time, and wants to learn something for the sake of learning it, then go methodically plowing through it (and this applies regardless of whether you have vision or not). But if I'm in a work situation and I need something resolved that sight would most likely make faster, it is absolutely not the job of technical support to treat the request as though it were a personal aspersion and they should, in fact, know this themselves if they've been at the job for more than a brief period of time.
Brian Version 1703, Build 15063.296, Home 64-bit

Many are under the gross misapprehension that the Constitution is a cage and a laundry-list rather than a framework upon which great things have been and still will be built. Many things that are entirely Constitutional are not "in the Constitution," but are allowed under it.

Join to automatically receive all group messages.