Re: Continued Jaws Crashing

Richard B. McDonald
 

What, exactly, is the Windows+Insert[JAWSkey?]+F4 command suppose to do?

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bill White
Sent: Sunday, April 23, 2017 10:21 AM
To: main@jfw.groups.io
Subject: Re: Continued Jaws Crashing

 

How about if you do the following command, then try to restart JAWS:

 

INSERT plus WINDOWS KEY plus F4, then try to restart JAWS.

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tom Behler
Sent: Sunday, April 23, 2017 10:00 AM
To: main@jfw.groups.io
Subject: Continued Jaws Crashing

 

Hello, everyone.

 

It seems that I have narrowed the Jaws crashing issue on my current Windows 7 computer down to the following sequence of events.

 

Jaws seems to crash when I exit Microsoft Word while Outlook is also open.  Once this happens, Jaws will stop speaking, and I can’t re-activate Jaws either via the usual Alt Control J shortcut, or the Windows R command.

 

The only way I can re-start Jaws is to do a hard shut-down of the computer.

 

My sighted wife says Jaws looks like it is still up on the screen, but she can’t do anything to re-activate it either, short of manually shutting down the computer.

 

Does anyone have a sequence of steps to get out of this issue?

 

Does anyone know if FS is aware of the problem??

 

I did not have this problem prior to  updateing to Jaws 18.

 

To clarify, I’m using Office 365 here, with Word 2016 and Outlook 2016.

 

Dr.  Tom Behler from Michigan

 

 

 

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