Re: Continued Jaws Crashing


Tom Behler
 

Bill:

 

Even though the problem occurred three times earlier today, I have yet to replicate it here this evening.

 

However, I’m sure it will be a matter of time until the problem recurs.

 

I’ll keep the Windows, Insert, F4 command in mind.

 

Thanks!

 

Tom Behler

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Bill White
Sent: Sunday, April 23, 2017 1:21 PM
To: main@jfw.groups.io
Subject: Re: Continued Jaws Crashing

 

How about if you do the following command, then try to restart JAWS:

 

INSERT plus WINDOWS KEY plus F4, then try to restart JAWS.

 

Bill White

Billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Tom Behler
Sent: Sunday, April 23, 2017 10:00 AM
To: main@jfw.groups.io
Subject: Continued Jaws Crashing

 

Hello, everyone.

 

It seems that I have narrowed the Jaws crashing issue on my current Windows 7 computer down to the following sequence of events.

 

Jaws seems to crash when I exit Microsoft Word while Outlook is also open.  Once this happens, Jaws will stop speaking, and I can’t re-activate Jaws either via the usual Alt Control J shortcut, or the Windows R command.

 

The only way I can re-start Jaws is to do a hard shut-down of the computer.

 

My sighted wife says Jaws looks like it is still up on the screen, but she can’t do anything to re-activate it either, short of manually shutting down the computer.

 

Does anyone have a sequence of steps to get out of this issue?

 

Does anyone know if FS is aware of the problem??

 

I did not have this problem prior to  updateing to Jaws 18.

 

To clarify, I’m using Office 365 here, with Word 2016 and Outlook 2016.

 

Dr.  Tom Behler from Michigan

 

 

 

Join main@jfw.groups.io to automatically receive all group messages.