Re: Continued Jaws Crashing

George Gray

If I may jump in here and say that since I took the latest JAWS
upgrade along with this new/great W10 upgrade Creators Edition(LOL)
JAWS has stopped and sent itself quite a few Error Reports, which it
has not done for years and I am not doing anything different than I
did prior to these recent upgrades.

And, why, oh, why did JAWS dis-continue the only real good thing
they've done for many an upgrade and take away the sound ducking

Go figure, eh?

On 4/23/17, Tom Behler <> wrote:
Hello, everyone.

It seems that I have narrowed the Jaws crashing issue on my current Windows
7 computer down to the following sequence of events.

Jaws seems to crash when I exit Microsoft Word while Outlook is also open.
Once this happens, Jaws will stop speaking, and I can't re-activate Jaws
either via the usual Alt Control J shortcut, or the Windows R command.

The only way I can re-start Jaws is to do a hard shut-down of the computer.

My sighted wife says Jaws looks like it is still up on the screen, but she
can't do anything to re-activate it either, short of manually shutting down
the computer.

Does anyone have a sequence of steps to get out of this issue?

Does anyone know if FS is aware of the problem??

I did not have this problem prior to updateing to Jaws 18.

To clarify, I'm using Office 365 here, with Word 2016 and Outlook 2016.

Dr. Tom Behler from Michigan



Ocean Winds

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