Re: Malwarebytes 1.75 & 2.2 Definitions Explained By MWB


Gudrun Brunot
 

Your best is good enough for me, Mike.

Thanks.



Gudrun

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Thursday, February 02, 2017 10:35 PM
To: main@jfw.groups.io
Subject: Re: Malwarebytes 1.75 & 2.2 Definitions Explained By MWB

Hi Gudrun,

Here's their tech support email address, this is the best I can do:

support@malwarebytes.org

Take care.
Mike
Sent from my iBarstool.
----- Original Message -----
From: Gudrun Brunot <mailto:gbrunot@centurylink.net>
To: main@jfw.groups.io
Sent: Thursday, February 02, 2017 6:12 PM
Subject: Re: Malwarebytes 1.75 & 2.2 Definitions Explained By MWB

Mike, could I possibly have the email address for the support person? I've
been trying to sort things out and have some questions: Having been told
that Malwarebytes and Microsoft Security Essentials would have a conflict, I
uninstalled Malwarebytes. Today, I called Dell support and spoke with an
agent who finally let slip that there's a difference between the free MWb
and Malwarebytes antimalware pro. Pro has malware removal and virus
protection in one, and that, yes, could be a bad idea. My question is: can I
trust that Malwarebytes Pro will start with Windows? I have set it to do
that, but I don't see it as an open window. Should I, or does it run in the
background? I tried to ask the Dell person, but she was of the less cordial
variety and kept stating that this wasn't really a Dell issue. Most support
people from Dell will remote in and quickly tell you without much ado
whether or not. I wasn't asking her to reinstall my entire system...

Cheers,



Gudrun

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Thursday, February 02, 2017 2:19 PM
To: main@jfw.groups.io
Subject: Malwarebytes 1.75 & 2.2 Definitions Explained By MWB

Howdy All,

I was told at 1 time by MWB that MwB 1.75 & 2.2 didn't use the same
definitions, but I thought I had better confirm, so below is my question to
MWB tech support, & their reply.

Subject: Difference Between MWB 1.75 & 2.2 JAN 30, 2017 | 10:50AM PST
Original message Hello,

I'm trying to tell other blind users of MWB that 1.75 does not use the same
definitions as 2.2, as I was told by someone from MWB, but I'm not computer
literate enough to explain the difference. Would you please tell me if 1.75
does or does not use the same protection definitions, & explain the
differences if not? This will really help many members of the blind
community help understand your product & possibly upgrade to the newer
version, if necessary. By the way, MWB 3.0 is not accessible for us blind
people using screen reading programs.
Take care.
Mike
Sent from my iBarstool.

This message was sent to mb69mach1@charter.net in reference to Case #:
1205319.
FEB 02, 2017 | 08:30AM PST
Lisa replied:

Hello Mike,

Welcome to Malwarebytes support, my name is Lisa and I'll be discussing this
issue with you. Version 1.75 and 2.2.1 do use the same definitions database,
but 2.2.1 includes a rootkit scanner and better / faster remediation.

I do realize that Jaws works really well with version 1.75, and 2.2 leaves a
lot to be desired of when it comes to compatibility with screen readers,
Jaws in particular.

Malwarebytes 3.0 is supposed to be compatible with screen readers, but what
I'd like to do is install Jaws on my test machine and see for myself how
well it does.

I'll get back to you later this evening and relay my findings to you.

Best regards,

Lisa
Customer Success

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